SaaS Support Technician II: Escalations & Mentorship
Listed on 2026-10-27
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
SIMPRO in Leeds is seeking a Level 2 Customer Support Technician to resolve complex software issues escalated from Level 1. You will own cases end-to-end, work with cross-functional teams, and contribute to knowledge base updates.
You will troubleshoot across the Simpro Group product suite, mentor Level 1 staff, and help drive continuous improvements in processes and customer satisfaction. This on-site role requires strong technical skills, excellent communication, and the ability to manage a
Are you ready to take on the SaaS Support Technician II:
Escalations & Mentorship role at SIMPRO?
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If your experience matches this role, we encourage you to apply.
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The position is based in Leeds, England, United Kingdom.
This opportunity is part of our work in IT & Technology, Other.
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