Desktop support Global organisation career

We currently have an exciting opportunity to join our fast paced, challenging IT department as a Support Analyst. The successful candidate will join a highly motivated and dedicated IT support team which combines Desktop and bespoke applications supporting a user base of approximately 500 staff in Leeds, London, Dusseldorf, Beijing, Tokyo and New York.

The ideal candidate for this role will have strong 1st/ 2nd line experience working on a busy service desk and be looking for a more varied support analyst role.

As well as the technical skills required for this role the successful candidate will have good communication skills and a customer focused attitude towards desktop and applications support. Excellent organisational skills and the ability to effectively prioritise tasks is a must.

• Proven background working as a 1st/2nd Line Support Analyst within a busy Service Desk
• Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office
• Experience supporting bespoke applications and software packages
• Excellent analytical and problem solving skills
• Good working knowledge of Active Directory and Exchange
• PC/Laptop/mobile devices and general basic network connectivity/troubleshooting experience
• Excellent communication skills

We offer a full training and support program with competitive rates of pay and the opportunity to be part of the most prestigious and fastest growing language service organisations.