Systems Support Analyst - North Enterprise Systems

• Location:
  
  Leeds
• Salary: £36k + (£3k for on call - OPTIONAL)

• Holidays: 25 days holiday, increasing to 28 after 5 years full employment.
• Pension contribution up to a matched 6%
• Free on-site parking
• Home broadband payment for remote dial-in support
• Education:
  
  Commercial exposure required
• Qualifcations: ITIL and or MCSE desirable but not essential
• Great exposure to Enterprise level technology and full MS tech stack inc Networking, Security, Virtualisation, Telephony, Physical kit all Windows – on site coaching provided to upskill for ICT environment

Systems Support Analyst

Provide a high level of service support and maintain the group systems and infrastructure, with the responsibility of identifying and implementing new developments, which are aligned with the organisation’s strategy.

• Deliver systems and requirements in-line with the IS strategy and the key strategic objectives.
• Serve as a resource and technical expert to the Head of Information Systems and the wider business.
• Assists in the training of department members, end users and new employees.
• Develop and update documents pertaining to system or software procedures, requirements and changes.
• Perform maintenance and backup functions for key systems. Resolving issues of diverse scope by reviewing and analysing identifiable factors.
• Collaborate with the IS department and key end users by conducting requirement and needs analysis.
• Conduct testing of systems when required, to ensure efficiency and accuracy, using the appropriate software tools.
• Implement and maintain system security and data confidentiality, integrity and availability across the network.
• Design, develop, modify, and maintain infrastructure solutions ensuring that the highest level of availability is always achieved.
• Administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability
• Work with other department members to facilitate the sharing of information between various departments and systems.
• Work with other systems analysts in the design, development and modification of enterprise solutions.
• Analyze and assess business needs and deliver solutions to address those needs while optimising performance and scalability.
• Provide accurate and timely resolutions to challenging technical problems while representing the team in a positive, professional manner.
• Provide support by both telephone and user visits where appropriate to ensure quick resolution of software and hardware problems, in line with department SLA’s.
• Install, configure, support, troubleshoot and document all areas of the infrastructure
• Troubleshoot hardware and software problems for all supported platforms within the business.
• Test, install and configurenew hardware and software solutions.
• Log all calls into the service desk application to ensure that statistics and analysis of all calls can be made.
• Assess and advise the Head of Information Systems on the potential benefit to the organisation, of specific system hardware or software developments or products.
• Ensure that users are kept informed of the status of any outstanding calls.
• Carry out project management, through its entirety, of new and existing system implementations and upgrades.
• Carry out 'ad-hoc' tasks when requested to assist with the security and smooth running of IT systems and to ensure a high level of support for users.
• Contribute to and perform according to the required business and departmental standards.
• Perform system checks in line with procedures set.
• Maintain department inventory and equipment specification files. To maintain error logging of system faults and…