Findability Consultant and Findability Consultant

Prove digital works, and make it work harder.

Two questions, one job:
How do people find our clients, and what do they do when they get there?

Two

questions,

one

job:

How

do

people

find

our

clients,

and

what

do

they

do

when

they

get

there?

We build websites for some of the UK's best-known universities, museums, charities and public bodies. Clients like the University of Oxford, Kingston University, the British Museum, the Wallace Collection, Comic Relief, Chatham House and the Electoral Commission. Those sites reach millions of people. This is the role that shows whether they're working, and then helps make them work harder.

You’ll own the data across a varied portfolio: digging into how people use the sites we build, keeping the tracking sound, and turning what the numbers show into recommendations that lead to real improvements. You’ll also lead Findability, a service we’ve recently launched. We see findability and performance as two sides of the same coin, how people find a site and what they do once they’re on it, and this is the role that joins them up.

You’ll sit in our Design & UX team and work right across the agency.

Two things make this different from most agency analytics jobs. The first is that we want you to automate the routine parts of it. We produce a lot of regular reporting by hand, and we don’t think the number-gathering should need a person. Your job is to work out which parts, build that, and free your own time up.

The second is what you do with the time you free. As people increasingly get answers from AI rather than a list of links, findability has become one of the questions our clients most want help with. That’s where your freed capacity goes: growing the Findability service and advising clients on SEO and GEO, rather than assembling another quarterly deck by hand.

Your success is measured by what changed because of your insight, and what it was worth to the client. Not by how many reports you produced.

Your

qualities

01 01

You're the trusted domain expert on performance and findability, and you share that expertise freely. You’re credible in the room with clients who have their own analytics teams.

02 02

You're not satisfied with what the numbers say, you want to know why. You ask good questions, follow the thread, and challenge assumptions, including ours.

03 03

You find doing the same manual task twice slightly offensive, and you do something about it. Given a choice between running a report and building the thing that runs it, you build the thing.

04 04

You're articulate, personable and persuasive, with real gravitas, and you can speak with authority to senior client contacts. You turn complex data into a simple, honest story people can act on, whether or not they’re technical. You're responsive, so people get an answer quickly.

05 05

You've got a can-do attitude. You’re approachable and easy to ask for help, you offer things before you’re asked, and you’re willing to learn the parts of the job you haven’t done before.

06 06

You understand how insight leads to better work and more of it. You can show a client the return on what we do together, and spot where we could add more value.

07 07

You're calm under pressure and you hold your position when the data supports it, including when a client would rather hear something else.

We don't expect one person to arrive fully formed in both halves of this job. Read the two routes in at the end, and tell us which one you are.

Your

skills

01 01

Senior-level digital analytics experience with hands-on GA4 and Google Tag Manager
: setup, configuration and troubleshooting, not just reading dashboards.…