Client Service Advisor - Corporate Insurance

Client Service Advisor – Corporate Insurance – (Leeds, UK)

We’re Hiring! Are you looking for your next step within the insurance industry? Would you like to excel your career with a global leading broker?

We’re recruiting for a Client Service Advisor to join our Corporate team. This is a hybrid role, offering flexibility to work virtually and from our modern Leeds Embankment office.

As a Client Service Advisor, you’ll collaborate with experienced Client Managers & Directors to support an established and diverse portfolio of large mid‑market corporate clients across the UK. You’ll have the opportunity to:

• Strengthen and grow client relationships
• Contribute to winning new business
• Work within a dynamic, knowledgeable team eager to share expertise and help you develop

This is a fantastic chance to join a thriving team at Aon, where your career progression and professional growth are at the heart of what we do.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• The role is within our large and mid-market commercial risk team and provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company and our clients look for a relationship with their broker where we provide a tailored approach.
• Our clients typically require bespoke insurance programmes and associated risk management and risk transfer services. Besides being the insurance broker, the Commercial Risk team provides clients with a claims service and advice on risk management across most industries, with specialisms in manufacturing, waste, construction, food and drink, retail and wholesale.
• The successful candidate will liaise with our client management team to fully understand the client’s business and insurance requirements, contributing to the formulation of their Service Plan. You will have the opportunity to attend internal client meetings and external client visits, including the client pre‑renewal and renewal meetings, and supporting on insurer surveys.
• Identify potential improvements in client risk & insurance programme design and make recommendations to the Client Manager and implement recommended changes for clients if required.
• Day to day client contact, negotiate renewal terms, mid‑term adjustments and cover extensions. Undertake negotiations with insurers as agreed, marketing & negotiating terms Aon Facilities as required – fully support the broking function to achieve optimum solution for the client.
• Preparation of comprehensive marketing presentations and renewal reports, working closely with the Broking Managers to prepare full cover comparisons as required.
• Establish and develop effective working relationships with Insurers and where appropriate, differentiating with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
• Provide on‑going communication with the client following queries/alterations and ensure Client Manager is kept appraised of developments.
• Issuing documentation to clients, and communicating terms of settlement, ensuring that premiums are debited (and allocated appropriately where required) and assist with maintenance of credit control standards.
• Professionally represent Aon, demonstrating an understanding of Corporate objectives, be seen by colleagues as someone who is supportive and helpful, and continually improve personal knowledge through appropriate training and implement appropriately.
• Align with regulatory and other standards as advised by line management, and responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

The Client…