Claims Adjuster

Are you a Claims Adjuster looking to join a leading Claims team?

This is an opportunity to be a Claims Adjuster within the London Market Marine Liability team.

If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

The Leeds–based London Market team will be solely focused on London Market Claims. The team works closely with the London‑based claims team and aligns to specific lines of business. The team generally handles higher volume, lower value claims and forms a key part of Markel’s Claims Value Proposition.

This role is to work closely with the London Market Claims Team, providing support to Claims Adjusters and the Claims Manager. This involves exemplifying and reinforcing the claims and reserving philosophies through day‑to‑day handling of claims.

• Work closely with and provide support to the London Market Marine Liability claims team
• Take responsibility and handle a portfolio of high‑volume, low‑value Marine and Energy Liability Claims
• Handle assigned claims from first notification through to final settlement
• Update in‑house and London market claim related systems in relation to individual claims and ensure the following markets are kept apprised of key developments and key information (for example claim potential where this is not fully reserved)
• Diarise and triage claims as required by the Claims Handling Manual, subject these decisions to regular challenge and review, prioritise claims with significant potential for review and provide or seek challenge on this assessment and to review the reserve in accordance with the MINT reserving philosophy
• Develop and maintain excellent working relationships with brokers and (re) insureds and inspire the confidence of our co‑insurers and reinsurers; raise MINT’s profile through excellent interactions
• Actively manage and take responsibility for the quality of services from TPAs (with delegated claims authority from MINT) as well as lawyers, loss adjusters and any other service providers who represent us; identify any shortcomings in service and deal with these quickly and professionally and expedite within MINT as is necessary to protect MINT’s interests and those of our customers
• Internally develop and maintain excellent working relationships with other adjusters within the team, actuaries and underwriters
• Provide the Actuarial and Outward Reinsurance teams with immediate notice of significant claims; identify trends or concerns and respond promptly to queries raised

• Have a working understanding of the London Market and relevant systems
• Preferably have some experience handling Marine and Energy Liability claims
• Build and maintain relationships with colleagues and external contacts
• Want and be able to contribute and generate ideas to improve the operation of the broader claims team
• Display well‑developed communication and interpersonal skills in order to interact well within the team and with internal and external contacts
• Display a positive outlook, take accountability for problems and be proactive in their resolution
• Be resilient and work effectively during pressurised periods of the year to meet deadlines

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover,…