Operations Assistant

We are looking for an Operations Assistant to join our Victor Team. This role can be based in our Bristol, Cambridge, London, Witham or Leeds office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Victor and its businesses operate as Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK.

Victor Insurance is part of Marsh and McLennan Companies (MMC) a global network of experts in risk, strategy and people. For over 140 years, Marsh & McLennan Companies (MMC) has supported enterprise, helping clients realise, survive and grow in changing times.

Within this exciting, dynamic and fast paced Operations team, the Operations Assistant will work closely with business leaders, our Underwriting class owners and the wider business to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering. You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers.

Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role.

Additional tasks include preparing regular reports, testing system updates, and helping with claims data. You will also assist the operations team with daily queries and tasks. This role is essential in supporting smooth operations and continuous improvement across the business.

• Support the agreed product review programme and work with stakeholder to deliver subsequent enhancements.
• Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
• Ensure business objectives, quality standards and regulatory standards are maintained.
• Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
• Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
• Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
• Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
• Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
• Provide support internally to colleagues across the business, with day to day queries.
• Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
• Test system changes, bordereau changes and document updates.
• Deliver claims data into the Acturis risk management system.
• Support the Operations Specialists and Operations Lead where appropriate.

• Basic knowledge of the insurance industry and the insurance placement process.
• Strong MS Excel knowledge and experience.
• Excellent interpersonal skills with the ability to develop effective, long-term relationships.
• Working well under pressure and ability to adapt and remain flexible in approach.
• Thorough organisational skills with effective prioritisation of workloads.

• An understanding of underwriting and broking processes.
• Experience in process improvement and enhancement.
• Financial analysis, aged debt & credit control experience.
• Recognising personal development needs and taking responsibility for continuous learning.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk,…