Business Analyst - Claims Transformation

Business Analyst – Claims Transformation (Lloyd’s Market)

Are you an experienced Business Analyst with strong expertise in the Lloyd's of London claims environment?

Do you understand the operational, regulatory, and systems complexities that shape claims performance across syndicates and Delegated Authority arrangements?

Our client is seeking a Business Analyst specialising in Claims Transformation to support strategic change initiatives across London Market operations.

• Partner with claims, operations, compliance, and technology teams across Lloyd’s syndicates
• Analyse and optimise end-to-end claims processes across open market and Delegated Authority business
• Gather and document business requirements aligned to market modernisation initiatives, including Blueprint Two
• Support enhancements across claims platforms, workflow tools, and bordereaux management systems
• Drive automation, improve data quality, and increase operational efficiency
• Facilitate workshops with claims adjusters, TPAs, underwriters, and finance teams
• Ensure change initiatives align with regulatory requirements and Lloyd’s performance standards
• Strengthen claims MI, reporting accuracy, and data governance frameworks

• Competitive base salary plus performance bonus
• Exposure to high-profile London Market transformation programmes
• Clear progression into senior change, operations, or transformation leadership roles
• Professional development and certification support
• Strategic influence across claims transformation initiatives
• Collaborative, forward-thinking Lloyd’s Market culture

• Proven Business Analyst experience within the Lloyd’s or London Market claims environment
• Strong understanding of open market claims, Delegated Authority claims, and bordereaux processes
• Experience delivering claims system implementations or process transformation programmes
• Ability to translate complex claims workflows into structured business and technical requirements
• Confident stakeholder engagement across claims, underwriting, compliance, and finance
• Strong analytical, documentation, and process mapping skills
• Commercial awareness with a clear understanding of market regulatory frameworks

If you’re ready to modernise claims operations within the Lloyd’s Market and shape the future of London Market claims performance, we’d welcome a confidential conversation.

Apply now or message us directly to learn more.