Motor Claims Recovery Handler

Position: Motor Claims Recovery Handler (Permanent)
Location:

Leeds
Salary:
Flexible, depending on experience

Are you an experienced motor claims professional looking to take ownership of your caseload and deliver high‑quality recovery outcomes? We're looking for a talented Motor Claims Recovery Handler to join a growing, forward‑thinking business that specialises in delivering efficient and commercially focused claims solutions.

This is an excellent opportunity for someone with motor claims experience who thrives in a fast‑paced environment and enjoys negotiating successful recoveries.

The Role

You will manage your own caseload of motor recovery claims from first notification through to successful settlement. Working closely with third‑party insurers, repair partners, and internal teams, you will investigate liability, pursue recoveries, resolve disputes, and ensure claims are progressed efficiently.

Key Responsibilities

Manage a portfolio of motor recovery claims from start to settlement.
Investigate claims to determine liability and recovery prospects.
Liaise with repairers, engineers, introducers, solicitors, and third‑party insurers.
Pursue recoveries from responsible drivers, insurers, or legal representatives.
Review accident reports, engineer assessments, and repair documentation.
Escalate complex or litigated cases to specialist legal teams when required.
Maintain accurate and up‑to‑date claim records on internal systems.
Proactively identify delays, disputes, or liability challenges and resolve them.
Escalate high‑value or high‑risk matters appropriately.
Contribute to continuous improvement of claims processes and performance measures.
Monitor and report on recovery performance, KPIs, and targets.

Skills & Experience Required

Previous motor claims handling experience (typically 1-3 years).
Strong understanding of UK motor insurance liability and recovery processes.
Excellent organisational skills and the ability to manage a high‑volume caseload.
Analytical mindset with strong investigation and decision‑making abilities.
High attention to detail and strong commercial awareness.
Experience using claims management systems.
Confident communicator with the ability to negotiate effectively.

What's on Offer

Competitive salary (DOE).
Supportive team culture within a growing and innovative organisation.
Opportunities for development and progression.
A role where you can genuinely make an impact in improving recovery performance