Claims Support Technician

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers.

Salary: £Negotiable + benefits

• Review incoming new claims and emails to extract relevant data and information for accurate input into the claims system.
• Upload claim‑related emails.
• Set tasks for claims advisors.
• Maintain all documentation and systems to ensure they are up to date and accurate.

• Excellent working environment prioritising client care.
• Negotiable basic salary, pension, life assurance, 25 days holiday + bank holidays.
• Flexible benefits including holiday purchase, dental cover, and participation in the annual company share‑save scheme (post‑probation).
• Ongoing professional development with training, development and fully funded professional qualifications (post‑probation).

• Strong communication skills (written, verbal, video).
• Negotiation, stakeholder management, influencing and IT proficiency.
• Empathy towards clients.
• Good time‑management and prioritisation abilities.
• Previous experience in insurance claims administration is beneficial but not essential; training will be provided.
• Knowledge of Acturis or similar broking/claims systems is highly beneficial.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.