Senior Claims Handler

Senior Claims Handler – Care Team Leeds

Hybrid (4 days office / 1 day home)

At Markel, our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We’re now looking for a Senior Claims Handler to join our Leeds team due to internal progression, giving you the opportunity to step into a well-established, high-performing environment with real scope to grow.

What this role offers:

• More ownership and autonomy over your cases
• A broader, more varied and interesting caseload
• The chance to move into a strategic, decision‑making role
• Better work‑life balance without sacrificing technical challenge

You’ll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:

• Employers’ Liability (EL)
• Public Liability (PL)
• Professional Indemnity / Professional Negligence
• Personal Injury Management Liability, Cyber & Commercial Crime Inquests, and sensitive safeguarding matters

You’ll also:

• Manage claims from initial notification through to settlement
• Develop and drive your own claims strategy
• Work closely with policyholders, brokers, and solicitors
• Handle high-value and occasionally high-profile claims
• Build strong customer relationships and deliver great outcomes

You’ll have real autonomy, not just process execution, but ownership of decisions.

Specialist Care Claims team (not just injury or casualty) handling multi‑line, highly varied work. Approx. 8 handlers across 2 teams. Supportive, collaborative, and high-performing culture. Strong track record of internal promotion and development.

• Experience in claims handling or a legal background (solicitor or legal executive)
• Exposure to EL, PL, liability claims
• Experience in personal injury or professional negligence
• Ability to manage complex cases independently
• Strong communication and decision‑making skills

• Experience in insurance claims environment
• Background in care / healthcare or sensitive claims
• Exposure to multi‑line claims

This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.

At Markel, we believe insurance is about helping people when it matters most. You’ll be part of a business that:

• Puts people first
• Encourages ownership and innovation
• Invests heavily in your long‑term development
• Offers a culture that is both high-performing and genuinely supportive

• A great starting salary plus generous annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits
• Fully funded CII qualifications + structured development

• Senior authority levels
• Technical specialist roles
• Leadership opportunities

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role we welcome you to apply. We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will provide reasonable accommodations for disabled applicants to participate in the application or interview process and to perform essential job functions if successful.