Intermediate Track Claims Handler

RTA/EL/PL Intermediate Track Claims Handler

12 month secondment

This is a great job for someone who Has experience handling personal injury claims and is ready to manage a varied caseload of Employers' Liability, Public Liability and Road Traffic Accident claims. You might be a Legal Claims Handler, Legal Executive or Solicitor who enjoys investigating claims, building strong customer relationships and delivering fair outcomes.

You’ll join our Litigation team and help customers through what can often be a difficult time following an accident or injury. You’ll manage a caseload of Employers' Liability, Public Liability and Road Traffic Accident claims, including pedestrian and cyclist claims, from investigation through to settlement or litigation where needed. Working closely with customers, legal representatives and colleagues, you’ll provide clear advice, assess evidence and negotiate the best possible outcomes.

You’ll play an important role in helping us deliver excellent customer experiences while maintaining quality, compliance and service standards.

• Experience handling personal injury claims within a legal or insurance environment.
• Knowledge of Intermediate Track claims, Pre-Action Protocols and Civil Procedure Rules.
• Strong investigation, negotiation and decision‑making skills.
• Experience managing a varied caseload while maintaining attention to detail.
• Confidence using case management systems and communicating with a range of stakeholders.

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% annual salary, (actual amount depends on your performance and Aviva’s.)
• Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools