Senior Claims Handler FTC

Our Care Claims team handles complex, high-impact claims that genuinely matter, supporting organisations and individuals through some of their most challenging moments. We're looking for a Senior Claims Handler to join our Leeds team on a 1 Year FTC basis.

If you're currently in insurance claims or private practice, this role offers:

• More ownership and autonomy over your cases
• A broader, more varied and interesting caseload
• The chance to move into a strategic, decision-making role
• Better work-life balance without sacrificing technical challenge

You'll take ownership of a diverse and complex caseload, handling claims across multiple lines, including:

• Public Liability (PL)
• Professional Indemnity / Professional Negligence
• Personal Injury
• Inquests and sensitive safeguarding matters

You'll also:

• Manage claims from initial notification through to settlement
• Develop and drive your own claims strategy
• Work closely with policyholders, brokers, and solicitors
• Handle high-value and occasionally high-profile claims
• Build strong customer relationships and deliver great outcomes
• Have real autonomy - not just process execution, but ownership of decisions.

• Specialist Care Claims team (not just injury or casualty)
• Handling multi-line, highly varied work
• Supportive, collaborative, and high-performing culture
• Strong track record of internal promotion and development

• People genuinely support and learn from each other
• Work is interesting, meaningful, and never repetitive

• Experience in claims handling OR a legal background (solicitor / legal exec)
• Exposure to EL / PL / liability claims
• Experience with personal injury or professional negligence
• Ability to manage complex cases independently
• Strong communication and decision-making skills

• Experience in an insurance claims environment
• Background in care / healthcare or sensitive claims
• Exposure to multi-line claims

This is a claims role (not a legal career path). You must have a genuine interest in care sector work and should be comfortable with sensitive and sometimes challenging but quality cases.