Senior Account Handler - Real Estate

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher.

We are looking to recruit a Senior Account Handler to join our growing Real Estate team based in our Chichester office.

Our team is a fast-paced, collaborative group of dynamic professionals who are all driven to succeed. If you share this attitude, we look forward to hearing from you.

This is an exciting opportunity for an experienced Account Handler looking to take the next step in their career, or an established Senior Account Handler seeking to specialise within the Real Estate sector. You will be responsible for managing an existing portfolio of clients, supporting Account Executives with complex cases, and acting as a technical referral point for both colleagues and key stakeholders.

Working with some of our largest clients in the UK, you will play a key role in managing renewals, handling complex insurance queries, supporting service delivery, and mentoring junior members of the team.

If you have strong technical insurance knowledge and a passion for delivering excellent client outcomes, we'd love to hear from you.

• Portfolio Management:Manage and service an existing portfolio of Real Estate clients, taking ownership of renewals, policy maintenance, account development opportunities, and ongoing client servicing throughout the year. You'll develop a strong understanding of your portfolio, including premium income, risk exposures, and client requirements.
• Technical Expertise & Complex Queries:Act as a technical referral point for clients, insurers, MGAs, and colleagues, handling complex queries across a range of property risks. This may include areas such as contract works, engineering inspections, first-tier tribunal risks, and other specialist Real Estate exposures.
• Renewals & Market Engagement:Lead renewal activity across your portfolio, working closely with insurers, MGAs, Account Executives, and internal teams to ensure timely delivery. You'll identify opportunities to remarket risks where appropriate and negotiate the best outcomes for clients.
• Account Executive Partnership:Partner with Account Executives to manage client relationships, prepare renewal strategies, resolve complex issues, and deliver a high standard of service across the portfolio.
• Coaching & Team Support:Support the development of junior team members by sharing technical knowledge, providing guidance on complex cases, and assisting with training and onboarding activities. You'll also support Team Leaders in maintaining service standards and achieving agreed SLAs.
• Client and Insurer Liaison:Build and maintain strong relationships with clients, insurers, and key stakeholders, ensuring prompt resolution of queries and delivery of exceptional customer service.

• Significant commercial insurance experience, ideally within Property, Real Estate, or corporate insurance environments.
• Previous experience as…