Operations Coordinator

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally

Responsible for supporting the UK operational logistics requirements, ensuring the smooth transfer of stock from Kitting House through to the UK warehouse and the onward distribution to retail, salon and e-commerce customers.

This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

• Ensure stock is transferred from UK Kitting house into the 3PL in a timely fashion to enable maximum availability maintaining optimum stock holding levels
• Ensure goods receipts are processed in accordance with the appropriate 3PL KPI’s, ensure that corresponding stock transfers are completed
• Ensure all stock being re-integrated as a result of returns processing is completed in an accurate & timely manner
• Ensure all stock in “error” statuses within the 3PL is resolved and made available as quickly as possible
• Review and monitor the back-order report at the 3PL and cancel or transfer orders to appropriate SKU’s to allow order completion
• Review and monitor stock availability, including availability of stock for forward order dates
• Manage any quarantine requirements within the 3PL & any release from quarantine
• Review and manage accordingly virtual warehouses
• Review and monitor slow moving & obsolete stock within the 3PL
• Review and analyse stock reconciliations for the 3PL monthly
• Ensure that all wall-to-wall / perpetual inventory stocktake requirements within the 3PL are covered and conducted in line with expectation
• Liaise with UK Management team & Supply Planning team to co-ordinate all launches are co-ordinated in the most efficient strategy
• Liaise with the Channel Heads, Digital & Customer Service teams & 3PL to ensure stock is available to meet all forecast requirements and allowing orders to be processed according to agreed timescales
• Manage the stock requisition process
• Liaise with the Supply Planners to ensure all requirements for the UK are met, and any Logistically reporting / reviewing requirements are met
• Complete and provide all reporting and KPI monitoring in appropriate timescales
• Provide support on IT projects around scoping / functionality requirements and UAT testing for Exchequer / Salesforce / Hub
• Anticipate issues to help ghd manage Supply Chain risk. “Go the extra mile” to ensure that issues are resolved promptly.
• Support the development and implementation of ghd’s overall Supply Chain strategy.
• Support the Logistics team where necessary to ensure all requirements are met

• Knowledge of UK Road Haulage networks
• Experience of dealing with logistics providers & ability to understand networks
• Experience with in a fast-moving, international consumer business (Experience in e-commerce distribution would be ideal)
• Ability to work autonomously, plan and organise own workload and to work within timescales / tight deadlines
• Enthusiastic and hands-on style, capable of resolving day-to-day issues.
• Ability to look at existing processes and drive service improvements
• Adopts a continuous improvement approach

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

• Collaborative – We work together to create the extraordinary
• Creative – We foster creativity & excellence to create value for our brands and business
• Courageous – We are agile, entrepreneurial & we own our future
• Connected – We stay connected and ensure we are always consumer first
• Committed – We are responsible for our impact on other & the planet

ghd does not accept referrals from…