Director of Client Services - Client Services

Who are IDHL?

At IDHL, we’re more than a digital agency, we’re a strategic partner to ambitious brands, helping them accelerate growth in the digital economy.

Our expertise is delivered through three core divisions:
Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.

We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.

What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.

We’re looking for an experienced Director of Client Services to lead and develop our Client Services function, overseeing a team of around 25 talented professionals.

This is a pivotal leadership role for a commercially driven individual with a strong background in SEO, PPC, and digital marketing who thrives on building client relationships, driving performance, and empowering teams to deliver exceptional results.

• Lead, mentor, and develop a Client Services team of 25, including six direct reports

• Drive client retention and revenue growth across the portfolio
• Serve as the senior point of contact for key clients, providing strategic direction and commercial insight
• Support and guide your direct reports with key client relationships and wider team management
• Act as a trusted escalation point for high-profile pitches and complex client challenges
• Sit as a member of the Senior Management Team (SMT), ensuring clear communication and alignment between Senior leadership and the wider Client Services function
• Lead input into new business pitches and proposals
• Foster a culture of collaboration, accountability, and performance within the team
• Demonstrate strong conflict resolution and client relationship management skills
• Hold overall responsibility for team targets and performance outcomes

• A proven commercial leader with significant experience in digital marketing, ideally with deep knowledge of SEO and PPC
• Demonstrated ability to improve client retention and drive revenue growth
• Confident managing large teams and developing senior client service professionals
• Skilled communicator who can balance strategic oversight with hands‑on leadership
• Adept at managing multiple priorities, with a calm and professional approach to escalation and challenge
• Comfortable operating at a senior level within a fast‑paced, evolving business

• Competitive salary, up to £80,000
• Bonus structure aligned to team performance
• Hybrid working (Leeds or Manchester, with flexibility)
• Opportunity to lead a high‑performing team and make a tangible impact on agency growth