Senior Client Relations Manager DC

Contract Type Permanent

Location Leeds

The Vacancy TPT Retirement Solutions is seeking an experienced Senior Client Relations Manager to lead on Defined Contribution (DC) employer relationship management for new and existing schemes. You will develop and deliver high‑quality DC relationship management strategies, ensuring excellent service for sponsoring employers.

• Leading DC employer relationships for new and existing schemes, championing TPT’s vision, values, and business plan.
• Promoting TPT positively and building strong relationships, ensuring employer satisfaction.
• Supporting and developing Client Relations Managers, engaging key clients, and presenting at client meetings.
• Identifying where TPT’s other propositions (DB, superfund, life cover, CDC) could be relevant for clients.
• Supporting new business opportunities, overseeing relationships for new DC employers or schemes, and acting as a technical DC expert.
• Creating and coordinating DC client engagement projects for growth and development.
• Working with functional leaders and colleagues to improve service capacity and coverage.
• Collaborating internally to improve DC services based on feedback.
• Enhancing DC client reporting and communications.
• Identifying new revenue opportunities and monitoring contacts.
• Maintaining effective risk controls and compliance with governance.

• Significant proven experience in leading DC client relationships (trust‑based, consultancy, or platform).
• Experience in DC retention and development strategy.
• Strong understanding of DC pension legislation and governance.
• Excellent relationship, presentation, and project management skills.
• Initiative to improve processes and develop team skills.
• Positive stakeholder relationships across the UK pensions industry and proven sales/business development track record.
• Strong DC investment market knowledge is desirable.
• Knowledge of hybrid DB/DC arrangements and the not‑for‑profit sector is desirable.
• Excellent prioritisation, time management, and risk awareness.

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years experience of managing defined benefit and defined contribution pension schemes. It has £11.1 billion of assets under management (as at 30 September 2024) and 470,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward‑thinking organisation, investing in technology to improve the services they provide. TPT is ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

• Competitive salary
• Performance‑related bonus
• Pension scheme
• Sports and social events
• Training and development plan

If you meet the criteria and share our commitment to inclusivity and client service, apply today!