Personal Assistant to Head of Department; HoD

Personal Assistant to Head of Department (HoD)

Division:
Supervision, Policy & Competition
Department:
Consumer Finance

• Salary: National (Edinburgh and Leeds) ranging from £28,800 to £43,100 and London from £31,600 to £47,300 (salary offered will be based on skills and experience)

• This role is graded as: Senior Professional Support - Corporate

• Your recruitment contact is Tahir Khan via  Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

The Consumer Finance Directorate oversees policy and supervision for over 30,000 firms across consumer credit, claims management, credit unions, and mortgage intermediaries, aiming to ensure fair access to credit, early support for those in financial difficulty, and timely, high-quality debt advice.

• Supporting two HoDs splitting your time on a 50/50 basis
• Acting as the first point of contact for internal queries for each HoD, while building strong working relationships with colleagues across all levels of the FCA
• Providing central support to two departments by managing and resolving ad hoc issues and queries on behalf of the HoD’s
• Efficiently managing the HoD’s diaries with flexibility to accommodate short-notice changes, planning and helping the HoDs to use their time effectively
• Organising daily packs for meetings and ensuring HoDs have papers in advance to allow for review and consideration
• Organising the smooth running of departmental meetings, booking rooms, preparing agendas, coordinating briefings, managing meetings documents and pending actions, and headcount
• Involvement in a high-profile area of the business, looking at topical issues while ensuring that your office and Departments comply with local and FCA wide processes and procedures
• The opportunity to get involved in cross-Directorate activities that make a wider contribution

• Proven experience in delivering high-quality administrative support at HoD/Director level, including mailbox and diary management
• Prior experience in a role which has required strong written and verbal communication skills, to cultivate and manage stakeholder relationships across all levels
• Proven experience in handling highly confidential and sensitive staff information with discretion, professionalism and integrity to maintain security, trust and confidentiality of information

• Capability to maintain composure, resilience and approachability in high pressure situations, with the ability to prioritise and provide support to your team and setting positive example for colleagues across the Division
• Proven organisational, prioritisation and planning skills
• A proactive approach to supporting a senior leader, demonstrating the ability to foresee potential challenges and efficiently implement solutions
• A solid grasp of how large organisations or a strong ability and eagerness to learn quickly to support the development of others
• Proven ability to work effectively within a team environment, contributing to shared objectives to achieve common goals
• Experience of working with Microsoft Office applications

• 25 days annual leave plus bank holidays
• Hybrid working with up to 60% remote work
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

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