Operations Manager

Pennine Recruitment (acting as an employment agency) are delighted to be recruiting for multiple Operations Managers to work with our client on a full time, permanent basis. This role could be working out of one of multiple sites that are situated in West Yorkshire.

Our client is one of the UKs leading names in the logistics marketplace and as such, the company has fantastic pathways of career progression for suitable candidates.

In this role you will play a pivotal part in the operation as you will be managing customer contracts from point of stock receipt through to dispatch of their orders. These could be retail, wholesale or web-based orders.

Key responsibilities will include (but not limited to):

* Liaise directly with your customer representatives on all points relating to the process and cost of operating their contracts.

* Management of staff resource working on the contract to ensure costs are within budgeted targets.

* Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are adhered to.

* Produce customer reports on time

* Training of staff and managers where needed

* Be part of a wider site management team and assist on other contracts where needed

You should have:

* Excellent communication skills (both verbal and in writing)

* Proficient using Microsoft packages

* Previous experience managing multiple customers with proven success

* Ability to use your own initiative and organize your own workload

* Strong planning skills with the ability to handle multiple tasks through to completion and to manage competing priorities

* Excellent analytical skills with the ability to analyse and manipulate data and provide meaningful information

Working Hours:

Flexibility is key in this role. Whilst you will be given set working hours, these could be;

* Any 5 over 7 between 06:00-22:00hrs

If you are interested, please forward an up to date CV and our Castleford team will be in touch, alternatively you can call our Castleford branch on (phone number removed)