Commercial Risk Compliance & Assurance Manager

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Job Role = Commercial Risk, Compliance & Assurance Manager

Salary = Up to 70,000K

Reports To= Head of Commercial Governance and Assurance

Based Location = York, London or Manchester / Hybrid

Advert end date = Friday 11th July 2025

Role Type = 24 month FTC or secondment

DfT Operator Ltd (DFTO), is the public sector owning group behind four key train operators: LNER, Northern, Southeastern, and Trans Pennine Express. We’re here to make your rail journeys smoother, safer, and more reliable. Since taking on LNER in 2018, we've focused on delivering better train services, enhancing customer experiences, and boosting performance across the network. Today, DFTO helps 270 million passenger journeys happen each year, with a team of nearly 17,000 dedicated colleagues.

We now manage 25% of Britain’s railway and are committed to shaping the future of train travel to better serve passengers.

We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone.

About the job:

This job focuses on the design, management and tracking of commercial governance, risks, compliance, and issues and ensures adherence to the latest commercial compliance, and assurance management process for all entities within DfT Operator DFTO(DFTO)

The role supports the Head of Commercial Governance and Assurance; and works with Train Operators (TOC) Procurement Departments and Supplier Management staff across DFTO and TOCs to evaluate risk in each entity and assesses that mitigation plans are developed and progressed.

This role supports both DFTO’s and the Procurement Directorate’s Business Plan. In addition to TOCs, the role will be required to work with and DfT, RNP, external stakeholders such as Network Rail, Crown Commercial Services, and other Government bodies.

Communicate & Influence:

• Communicate with others in a clear, honest, and enthusiastic way in order to build trust with TOCs, external stakeholders, DfT and other government bodies.
• Explain complex issues in a way that is easy to understand, considering people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required.
• Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others. Introduce different methods for communication, including making the most of digital resources whilst getting ‘value for money’. Monitor the effectiveness of own and team communications and take action to improve where necessary

Working Together:

• Encourage joined up teamwork within teams and other groups.
• Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources, and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.
• Put in place support for the wellbeing of individuals within the team, including consideration of your own needs.

Changing and Improving:

• Seek out opportunities for innovation and have the courage to take risks and make step changes to how things are done. Give feedback on changes in a constructive manner.
• Take a positive, open approach to the possibility of change and encourage others to do the same.

Key Responsibilities:

Typically, the key responsibilities in this role will include (but are not limited to):

• Work with the Head of Commercial Governance and Assurance to develop & maintain appropriate, process, practice, and governance to manage Procurement activities across TOCs, this will include the continuous improvement and maintenance of quality policies and controls that support DFTOs compliance with core legislative needs, whilst…