Intervention Team Co-Ordinator

An exciting opportunity has arisen for a forward-thinking, motivated, and hardworking individual to join the Property Management team. The post holder will have the opportunity to develop and use a broad skills set and will increase their experience in leadership and line management, contract management and managing repair programmes. The post holder will hold the position of Intervention Team Co‑Ordinator within the Property Management division.

You will be responsible for managing a team to ensure the effective delivery of the service. As part of the role you will provide advice and guidance on repair related matters, ensuring the service provides excellence. You will be a strong leader with a 'can do' attitude in‑line with the Councils manager habits, and have excellent communication skills and a strong customer focus is required.

An ability to prioritise, meet deadlines and have a clear focus on staff engagement is essential, as the post holder will need to support and manage a high performing team. You will ensure that all customer correspondence, complaints, enquiries, and compliments are handled effectively within service standards. You will correspond accurately and diligently with elected members and to provide a quality service that delivers against the Council core values.

You will take ownership for operational issues and manage relationships with all stakeholders to ensure effective and efficient service delivery.

• To support, co‑ordinate and administer the activities of the council in the delivery of the Intervention Team service.
• To monitor, manage and operate the processes and procedures that help improve efficiencies within the service.
• To proactively deal with Intervention Team correspondence matters to resolve issues promptly, informally and with satisfactory, customer focused outcomes.
• To ensure the effective day to day management and monitoring of all customers, complaints, and members enquiries within the Intervention Team Service.
• To manage the day to day activities of the Mechanical and Electrical Technical Support Officers.
• Provide day to day contract liaison and effective communication and correspondence between customers, council staff, external agencies and contractors / supply partners and proactively develop efficient and cost‑effective solutions to problems.
• To provide direct line management/supervision to the Technical Support team.
• To take ownership of the complaints process and monitor through to satisfactory resolution being mindful of the performance targets set out within the housing regulator.
• Support the delivery of service plans and operational projects in collaboration with stakeholders to ensure the continuous and on‑going improvement of the service in line with council objectives in order to achieve excellence.
• Continually drive a value for money, customer focussed service.
• To ensure that all customer correspondence, complaints, enquiries, and compliments are handled effectively within service standards.
• To correspond accurately and diligently with elected members and to provide a quality service that delivers against the council core values.
• Take ownership for operational issues and manage relationships with all stakeholders to ensure effective and efficient service delivery.
• To gather information, develop, interrogate, and input computer data and systems.
• To maintain and develop manual records and produce statistics for statistical analysis and management information.
• To collate analyse and prepare documents including reports for contract/management/members meetings, ensuring a high standard of quality and strict deadlines are kept.
• To co‑ordinate meetings and liaison events.
• Manage all activities in compliance with legal, regulatory, contract and internal requirements.
• To lead, manage, motivate, and develop team members in accordance with council policies and employment laws, and ensure that relevant procedures are understood and followed.
• To demonstrate and embed the council Values and Manager Habits to lead, support and drive cultural change.
• To ensure that the team works professionally, competently, and in a forward thinking and…