Head of Service Delivery, EMEA

Job Overview

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you’re looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. This leader oversees a high‑performing team, establishes scalable processes, and champions a superior client experience. As a key contributor to Invesco’s regional strategy, the role shapes the IDS (Investment and Distribution Services) vision and ensures strong partnership and leadership across all EMEA businesses.

• Leads the IDS EMEA regional team in the delivery of service commitments
• Responsible for regional performance of operations and service delivery, including regulatory reporting
• Works with investment and distribution teams to understand the scope of services, capacity and capabilities needed, roles and responsibilities, timelines, etc.
• Understands, communicates, resolves, and/or escalates regional business issues
• Collaborates across teams to deliver on service delivery commitments
• Advocates for the needs of the business across IDS and Tech and Ops, removing obstacles to progress
• Acts as a single point of contact for the regional investment and distribution teams
• Enlivens IDS teams in the region by encouraging staff to leverage the full range of their talents, focusing on developmental experiences to broaden capabilities
• Leverages the firm’s global footprint while working closely with global functional team leaders to provide matrix support to Investment Services teams in the region
• Serves as a thought leader who creates an innovative work environment that raises the bar on how the organisation meets business needs
• Identifies and manages multiple change opportunities to measurably improve the quality of investment services for Invesco’s clients and internal organisation
• Defines and monitors appropriate metrics to measure progress
• Represents the Investment Services organisation to the EMEA executive management, relevant boards, and local regulators as required
• As a member of the IDS Leadership Team, helps set global strategy, regional strategy, and acts as the conduit between EMEA business priorities and the global operations team
• Practises effective risk and control management for in‑scope responsibilities

• Extensive experience in the financial services and asset management industry; ideally with substantial experience at a senior leadership level
• Clear and deep understanding of the organisation’s operations across functions, client types, investment products, etc.
• Deep knowledge of the asset management industry
• Regulatory expertise, ensuring proper strategies and execution against regulatory requirements are met
• Strong understanding of relevant EMEA‑focused regulations (including CASS and IMR), with experience implementing, monitoring, and reporting for these regulations
• Stays up to date on industry, market, and regulatory changes – seeing through the implementation of associated change
• Exceptional leadership skills to motivate, coach/mentor and lead a team effectively
• Team‑player who takes on tasks to help colleagues and offers guidance to other staff members
• Experience creating and executing effective change management, leading others through change
• Analytical skills with the ability to ingest and interpret information from numerous sources, articulating the needs of the business
• Ability to make timely, data‑driven decisions that may not be completely informed
• Aptitude to understand the…