Legal Account Director

Salary:
From £70,000 per annum, negotiable DoE, plus bonus, plus company benefits

Location:

Remote with travel across the UK, primarily London, Newport and Leeds.

Contract:

Permanent

Shifts:

37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model:
Remote – with travel to sites

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-embedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

The Account Director will be the strategic lead for a portfolio of complex, multi-service legal client engagements. Tasked with business growth and service excellence, the role balances high-level P&L ownership with the development of long-term client relationships. You will have at least 5 years of legal industry expertise and a track record in digitally enabled solutions, the successful candidate will consult on transformational strategies and ensure robust financial performance against budgets and lead a high performing team to exceed operational expectations within the legal sector.

• Build high-level strategic networks with key decision‑makers to understand business priorities and offer transformational, consultative solutions.
• Proactively manage accounts to exceed expectations and act as the senior escalation point for resolving complex client issues.
• Develop strategies to capture new business opportunities and leverage internal collaboration to expand service offerings.
• Full P&L accountability for the legal sector portfolio’s financial performance, including meeting revenue, GP, and budget targets.
• Lead the annual budgeting and monthly forecasting processes, ensuring robust expense management and performance reporting.
• Oversee contract management, including negotiations, renewals, and compliance to ensure long‑term profitability and risk mitigation.

• Participate in regional strategic growth planning and lead the operational involvement in sales processes to meet expansion goals.
• Ensure the seamless introduction of new contracts and services while maintaining a pulse on market conditions and competitive activity.
• Align regional and national resources effectively to support the account base and regional growth objectives.

• Review client metrics and troubleshoot service delivery issues to ensure a culture of continuous improvement.
• Manage strategic staffing targets and resource allocation based on profitability and client needs.
• Strengthen relationships with key vendors, stakeholders and internal support departments to ensure integrated service delivery

• Work closely with all levels, including senior and executive management, managers and staff at client sites and within WL regional and corporate offices.
• Manage the selection, development, retention, motivation, and performance management of direct reports.
• Ensure all Human Resources matters are managed effectively and consistently.
• Establish credibility with direct reports, communicating effectively and ensuring a two‑way process for sharing information is in place.
• Manage the succession planning process for management and supervisory roles.

The Account Director will be an articulate and inspirational leader with a proven track record of managing people within a high‑intensity, legal client‑facing environment. Focused on growth,…