Clinic Manager – Baby 4D

Overview

Job Title
:
Clinic Manager

Location
:
Hey Baby 4D Leeds, LS15 7JR

Reports To
:
Directors

Team Leadership & Supervision
:

• Oversee and manage the performance of sonographers and receptionists.
• Conduct regular team meetings to address any operational or personnel issues.
• Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires.
• Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages.

Operational Management
:

• Ensure the clinic is fit for purpose, clean, and well-maintained.
• Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations.
• Assist in the implementation of new services or systems in line with franchise standards.
• Develop and implement operational policies in consultation with the Director.

Customer Service & Complaint Resolution
:

• Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution.
• Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes.

Staff Recruitment & Discipline
:

• Manage the recruitment process for new staff, working closely with the Director to ensure the recruitment policy is followed.
• Handle staff discipline, including performance management, adhering to company policies, and involving the Director where necessary.

Marketing & Business Development
:

• Work with the Director to identify opportunities for new merchandise products, enhancing the clinic’s offerings and creating upselling opportunities.
• Support the Director in managing marketing channels to increase the clinic’s visibility and attract new customers (Facebook, Instagram, Tik Tok).

• Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment.
• Strong leadership and communication skills.
• Familiarity with CQC compliance and healthcare regulations (preferred).
• Excellent organisational and multitasking abilities.
• Customer service orientation and problem-solving skills.

Location
:
Leeds, LS15 7JR

Job Type
:
Full-time

Salary
: £36,000 per year

Schedule
: 5 days per week – both Saturday and Sunday alternate weekend.

Work Location
:
In person – Leeds