Business Support Manager; XN

An exciting opportunity has arisen for an experienced leader to join our team inthe Department of Clinical Genetics, Leeds Teaching Hospitals NHS Trust. Weprovide a regional Clinical Genetics service covering the North, East andWest Yorkshire region. The service is a member of the new North East and Yorkshire Genomic Medicine Service Alliance (GMSA).

Weare entirely committed to the Leeds Way values, and expect our managers to demonstrate these values in every aspect of their role.

Youmust have a good range of interpersonal and communication skills and have the ability to develop and motivate a team effectively

Youwill have a proven track record in leading teams with excellence and celebrate success.

Toprovide management support and leadership to Clinical Genetics Pathology CSU,ensuring the provision of an efficient and effective administration serviceto support the delivery of quality service to patients, to agreed quality standards, in accordance with agreed activity levels.

Thepost holder will be responsible for the management of a large clerical teamat various levels between bands 1-5. They will assist in the performance development of the Department and ensure that services are deliveredeffectively, efficiently and in compliance with Trust Policies and Procedures. In addition the post holder will have a supporting role in the development and implementation of the Trusts strategy city wide and will maintain effective working relationships within a multi professional environment.

Responsible for the leadership and management of staff within the team including performance and appraisaldevelopment, complaints, HR processes etc.

To manage and support change withinthe organisation, being a champion of the software and encouraging and supporting others to adapt to new ways of working.

Assisting in the development of and monitors activity plans for the Department, making adjustments where necessary

Leading and motivating staff in the delivery of quality care across complex clinical and business environments and services.

Participating appropriately in the investigation of complaints

Additionally,the following are core values which relate specifically to this post:

Ability to work under significantand sustained pressure and to highly demanding and often conflictingtimescales.

Flexibility in responding to andcoping with the changing requirements of the service

Ability to monitor, maintain and improve service delivery

Ability to initiate and developprojects and other activities

Excellent communication skills inperson; by telephone or email; through written material, including the writing and design of complex documents; speaking to an audience.

Ability to communicate and networkeffectively, negotiate and influence others taking into account themulti-professional and organisational cultures

Able to build positive relationships with service users, colleagues and others

Responsible for the leadership and management of staff within the team including performance and appraisaldevelopment, complaints, HR processes etc.

This may require frequent adjustment to plans to ensure organisational and departmental priorities are met.

Lead the recruitment and selection of admin staff. Taking responsibility for all stages from completion and submission of ESR forms, arranging adverts on NHS jobs, short listing,interviewing and selection

To manage and support change withinthe organisation, being a champion of the software and encouraging and supporting others to adapt to new ways of working.

Assisting in the development of and monitors activity plans for the Department, making adjustments where necessary

Leading and motivating staff in the delivery of quality care across complex clinical and business environments and services.

Participating appropriately in the investigation of complaints

Additionally,the following are core values which relate specifically to this post:

Ability to work under significantand sustained pressure and to highly demanding and often conflictingtimescales.

Flexibility in responding to andcoping with the changing requirements of the service

Ability to monitor, maintain and improve service…