Operations Manager

Join St Mary’s Care Group - Make Every Day Matter

At St Mary’s Care Group, we believe in delivering more than just care. Our values are rooted in dignity, respect, and a personalised approach that places each resident’s wellbeing, independence and choices at the heart of everything we do. At St Mary’s, we know that the little things can make a big difference in someone’s day. That’s why we’re looking for a warm, enthusiastic Operations Manager to help bring colour and connection to life at St Mary’s.

You’ll be joining a team where compassion and empowerment go hand in hand, and where every colleague plays a vital part in improving the quality of life for those we care for. If you’re passionate about helping others live well, and you love the idea of making every day more meaningful, this could be the role for you.

The Operations Manager plays a critical leadership role in overseeing the financial, operational, and regulatory performance of a portfolio of care homes. You will be directly accountable for ensuring financial targets are met, while maintaining the highest standards of care and compliance. This role requires strong commercial acumen, people leadership, and a deep commitment to quality and person‑centred care.

• Finance & Budget responsibility across the homes in the portfolio
• Set, monitor, and manage annual budgets
• Drive occupancy and revenue growth
• Oversee financial KPIs across the homes
• Provide accurate and timely financial reporting to the senior leadership team

• Line management and support of Home Managers, Regional Manager and Regional Support Manager
• Conduct regular service reviews and visits to ensure operational consistency and service excellence
• Support homes in achieving positive outcomes in care delivery, staffing, and resident experience

• Ensure services are fully compliant with CQC standards and other relevant legislation
• Monitor inspection readiness, internal audits, and service improvement plans
• Recruit, retain, and develop Home Managers and senior team members across the region
• Support performance management, staff engagement, succession planning, and leadership development
• Promote a positive workplace culture focused on dignity, inclusivity, and staff well‑being

• Warm, approachable, and brimming with positivity
• Organised, reliable, and confident in leading a team
• Creative, enthusiastic, and able to motivate others
• Passionate about improving the lives of older people
• Previous experience in a similar role

• Registered Nurse (active PIN) or professional qualification in health or social care
• Experience in service turnaround or regulatory improvement
• Familiarity with care management software and digital reporting tools

• A friendly, supportive, and welcoming workplace
• Real opportunities for ongoing training and career progression
• A chance to make a meaningful impact in people’s lives every day
• A valued role within a close‑knit team that cares as much about each other as we do our residents

If you believe that respect and compassion should be at the heart of care, we’d love to hear from you. Apply now and help us make a real difference to the lives of residents at St Mary’s.

INDSMCS