Project Support Worker

Are you passionate about supporting people to rebuild their lives and achieve greater independence? Abigail Housing is seeking a dedicated and motivated Housing Project Support Worker to join our team.

Location: Leeds and Bradford

Hours: 30 hours per week, working Tuesday to Friday

Salary: £27,917.55 per annum (pro rata) Actual salary for working 30 hours per/week is £22,635.85 per annum.

As a Housing Project Support Worker, you will provide practical and person-centered support to individuals living in Abigail Housing accommodation. The successful applicant will be expected to work across our offices in Leeds and Bradford, as well as at the properties we manage throughout both cities. As the majority of our accommodation is located in Leeds, most of your time will be spent supporting our clients living at our Leeds properties.

This is a rewarding opportunity to make a real difference in the lives of vulnerable individuals by helping them access services, develop independent living skills, maintain tenancies, and work towards positive move-on outcomes.

The worker will be able to claim travel costs, for additional costs incurred on approved business away from their normal place of work. Please refer to AH’s Expenses Policy for current rates.

Staff are on-call over weekends on a rota basis. The postholder will receive a fixed payment per day for being On Call, plus TOIL for time worked.

Responsible to: Abigail Board of Directors

Reports to: Operations Manager

Abigail Housing provides accommodation and support to people made homeless at the end of the asylum process. Refugees who have recently been granted leave to remain and Appeals Rights Exhausted (ARE) asylum seekers.

Once inducted into the role, you will work closely with colleagues and senior staff to provide housing management support to all residents living at Abigail Housing (AH), including assisting with maintaining and running the properties which the charity leases and owns. To also promote the work of the charity to ensure its continuation.

• To oversee health and safety of all Abigail Housing properties in consultation with other colleagues and the Operations Manager. Ensuring the safety and welfare of residents, with particular regard to fire safety and keeping properties clean.
• To assist residents with intensive housing management, to aid them address all housing related needs during their stay at a property managed by AH.
• To maintain all properties and any other casework notes and records.
• To undertake house inspections at all Abigail housing properties and liaise with residents to arrange access.
• To take regular meter readings at all properties.
• To communicate with all stakeholders in an appropriate and timely manner, including utility companies, landlords, contractors etc and to keep clear and comprehensive records.
• Work closely with residents and colleagues to ensure that standards of cleanliness are upheld and maintained at all of AH’s properties and resolve issues. This may from time to time include carrying out cleaning and other practical house maintenance tasks in consultation with line manager.
• Report, record and follow up identified housing maintenance issues with contractors, where appropriate the landlord and escalate as needed to colleagues/Operations Manager. To ensure timely resolution of maintenance issues in line with policy.
• Arrange, monitor and ensure that any safety certification related to all our properties is completed and filed appropriately.
• Work alongside colleagues, residents and with the Operations Manager to plan and assess all properties to ensure all are adequately furnished and decorated, and appliances are working efficiently. Maintaining casework notes, property logs and inventories. Ensure the timely removal and replacement of equipment and appliances where required.
• To liaise with contractors and landlords regarding repairs and servicing at houses and arrange and provide access to properties.
• To carry out minor repairs, maintenance, redecoration and some cleaning.
• Responsibility for recording and…