Practice Manager

If you take pride in delivering excellent patient care, coupled with a restless determination to make things better, then we are looking for you.

We are looking for an experienced Practice Manager to lead the day-to-day operations of the practice, with a particular focus on our frontline team and patient experience. The Practice Manager will work within a wider management team, comprising a Business Manager, Operations Manager and two Reception Supervisors.

We are looking for someone keen to progress as a Practice Manager, interested in the challenges of a larger practice and who would appreciate the support of working within a larger management team. The Business Manager leads on all strategic areas including finance and complex HR cases while the Operations Manager currently looks after facilities, H&S and some of our back office functions.

This will allow the Practice Manager to focus on supporting our frontline colleagues and driving operational improvement, delivering efficient and effective patient service.

Ideally, we are looking for 37.5 hours per week but can consider a minimum of 30 hours per week. We will work with the right candidate to agree days/hours as mutually agreeable.

We are looking for someone who can support our practice team to be the best that they can be.

You'll be excited by innovation and embrace the opportunities of emerging technologies.

You'll make sure that staffing levels are right and that patient-facing tasks and activities are completed promptly and effectively.

You'll be the sort of person who spots when systems or processes are not working as well as they should and can take action to improve them.

Above all, you'll be interested in your colleagues and you'll get a buzz out of developing their understanding and competence, so that they can feel their own sense of achievement in delivering to the best of their abilities.

You'll be a natural communicator with a flair for building relationships with teams and individuals.

You will be someone who acts with initiative and integrity, to do the right thing for patients and staff.

You will be supported by an experienced Business Manager and have the support of the rest of the management team, including our Reception Supervisors.

The key responsibilities are as follows -

• Management of the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times.
• Overseeing the administrative elements of QOF and GPOP, liaising with GPs, nursing staff and administrators.
• Implementing systems to ensure compliance with CQC regulations and standards.
• Acting as the lead for recruitment including pre-employment checks and DBS.
• Evaluating, organising and overseeing the staff induction programme.
• Implementing and embedding an effective staff appraisal process.
• Implementing and embedding effective practice and staff development plans, whilst maintaining a robust training record.
• Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues.
• Promote awareness of and adherence to Safeguarding policies for Adults and Children.
• Actively encouraging and promoting the use of patient online services.
• Updating and acting as the focal point for the patient communication & engagement including practice website and social media sites.
• Liaison and support of our volunteer Practice Health Champions.
• Guiding staff and developing searches and audits on the clinical system.
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads)
• Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level.
• Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required

Experience of working with patients in General Practice is essential. Knowledge of Systm One (clinical system) would be an advantage but is not essential. A passion for customer service and a focus on the patient at the heart of everything we do is key.

• Good standard of education with excellent literacy and numeracy skills
• Competent use of Microsoft Office Suite – Word, Excel, Powerpoint
• Previous experience in General Practice
• Experience of TPP Systm One

• Key skills needed for this role:
• NHS or primary care general practice experience
• Experience of working with the general public, especially in a service sector
• Experience of leading and managing a team.
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Relevant health and safety experience

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