Private Intermediary Practice Manager

This is an important opportunity to join a respected service supporting adopted adults, birth family members and their descendants, and to help shape high-quality practice that makes a meaningful difference in people s lives.

• Provide professional leadership, supervision and operational oversight across intermediary services.
• Support a team of PAYE and sessional Intermediaries and Researchers, oversee service quality and safeguarding practice, and contribute to service development and strategic growth.
• Build strong relationships internally and externally, ensuring that our services remain responsive, safe and effective.
• Provide supervision, guidance and practice leadership to Intermediaries and Researchers.
• Oversee referrals, allocations, case progression and case closure across the service.
• Support decision-making in complex and higher-risk cases, including safeguarding concerns.
• Lead service development, quality assurance activity and continuous improvement work.
• Maintain oversight of active cases and case records to ensure high standards of practice.
• Represent the service in meetings with internal colleagues, commissioners and external professionals.
• Support recruitment, induction, training and ongoing development of staff and sessional workers.

You will hold a professional qualification in social work, counselling or psychotherapy, and bring strong knowledge of the lifelong impact of adoption. You will have experience in post-adoption and permanency work, alongside the confidence to supervise staff, manage competing priorities and contribute to service development. We are looking for someone with excellent communication, sound judgement, a collaborative approach and a clear commitment to safeguarding, equality, diversity and inclusion.

• an annual paid leave entitlement that commences at 25 working days (pro-rata), and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.