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French & Italian CX Team Lead — Coaching & KPI Mastery
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-06-26
Listing for:
Vintage Cash Cow
Full Time
position Listed on 2026-06-26
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Bilingual, Client Relationship Manager, Italian Speaking
Job Description & How to Apply Below
Vintage Cash Cow is seeking a Team Leader to manage a multilingual customer service team in Leeds, England. You will lead a dedicated team of Italian and French-speaking support agents, promoting exceptional service across all channels.
Key responsibilities include managing performance against KPIs, handling escalated complaints, and ensuring team engagement and development. The ideal candidate will have leadership experience in a customer-facing environment and fluency in French.
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