Senior Manager, Operating Model Design & Transformation - FTC

End Date:
Thursday 23 July 2026.

Salary Range: £78,098 – £91,880.

Flexible working options:
Hybrid Working, Job Share.

Job Title: Senior Manager, Operating Model Build & Transformation - 12 month FTC.

Salary: £78,098 to £91,880.

Location: Leeds.

Hours: 35 hours, full time.

In People Experience and Platform (PExP), we’re committed to simplifying daily tasks for colleagues throughout Lloyds Banking Group. This transformation & enablement team crafts the operating model, ways of working and strategic direction of PExP.

• Lead Operating Model Strategy & Development.
• Identify and prioritise key operating model challenges.
• Build clear, pragmatic solutions across structure, governance, processes and ways of working.
• Translate strategic ambition into practical, executable builds.
• Drive Business Build & Transformation.
• Lead end‑to‑end business build activity, helping to evolve how PExP delivers services.
• Build the future state of our squads, services and experiences, ensuring alignment to strategic priorities.
• Work with leaders to continuously optimise service delivery and colleague experience.
• Lead organisation build at scale; deliver complex organisation build and restructuring activity.
• Collaborate closely with Implementation teams to manage governance, consultation and delivery.
• Ensure change is delivered in a clear, structured and colleague‑centric way.
• Influence and engage senior leaders.
• Build strong, positive relationships across PExP and People & Places (up to ExCo).
• Build high‑quality, executive‑ready content to support decision‑making.
• Bring clarity and direction in complex, ambiguous situations.
• Connect across the transformation landscape.
• Represent PExP within Group‑wide programmes and initiatives.
• Ensure strong alignment with the wider organisation.
• Help the function remain joined‑up, responsive and forward‑looking.
• Bring a future‑focused lens.
• Contribute to how emerging capabilities (including AI and automation) build future operating models.
• Support practical thinking on how these can be embedded to improve service delivery.

• Proven experience in operating model strategy, business development and organisational transformation within a large, complex organisation (e.g. Financial Services, Consulting, technology‑enabled functions).
• Proven history of managing comprehensive transformation projects, from strategy development through to implementation and organisational change.
• Experience working in or alongside central transformation, strategy, organisational efficiency, business build or business architecture teams.
• Track record of influencing and delivering outcomes in matrixed environments with multiple senior collaborators.
• Strong exposure to organisation development and implementation, including governance, consultation and execution.
• Ability to operate at pace across a broad and evolving portfolio, balancing critical thinking with hands‑on delivery.
• A pragmatic, delivery‑focused approach, with curiosity about how People, technology and future ways of working evolve.

• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days holiday, with bank holidays on top.
• Range of wellbeing initiatives.
• Generous parental leave policies.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We especially welcome applications from under‑represented groups. We’re disability confident. If you would like reasonable adjustments to our recruitment processes, just let us know.