Repairs Supervisor

Are you an experienced repairs and maintenance professional with a passion for leading teams, delivering excellent customer service, and achieving high-quality results? If so, we'd love to hear from you.

We are looking for a proactive and motivated Repairs Supervisor to join our Property Services team. This is an exciting opportunity to play a key role in delivering an efficient, customer-focused responsive repairs service across our homes.

Reporting to the Repairs Manager, you will be responsible for supervising repairs and maintenance works across our housing stock, ensuring work is delivered safely, efficiently, on time, and to the highest standards.

You will lead and support a team of operatives, apprentices, and subcontractors, providing day-to-day supervision, performance management, coaching and technical guidance. You'll work closely with colleagues across Property Services to ensure resources are effectively planned and customer expectations are consistently met. As a customer-facing supervisor, you'll also be a key point of contact for residents, helping to resolve issues, manage complaints, and ensure a positive customer experience throughout the repairs process.

• Lead and supervise responsive repairs and maintenance activities across our housing stock
• Manage, motivate and develop a team of operative
• Carry out site inspections, quality checks, risk assessments and toolbox talks
• Ensure works are completed safely, efficiently and to the required standard
• Monitor productivity, performance and service targets, taking corrective action where required
• Coordinate labour resources and support effective scheduling of work
• Manage subcontractors and suppliers, ensuring value for money and quality outcome
• Investigate service failures, delays, complaints and insurance claims
• Maintain accurate records, reports and audit trails using IT system
• Support continuous service improvement through customer and stakeholder feedback
• Contribute to emergency response arrangements and provide supervisory cover across teams when needed

You’re looking for someone who can combine strong technical knowledge with excellent leadership and communication skill.

• Experience supervising repairs, maintenance or construction-related team
• Strong knowledge of responsive repairs and property maintenance
• Experience managing performance, productivity and quality standards
• Excellent customer service and problem-solving skill
• The ability to plan workloads and manage competing priorities
• Experience conducting site inspections and health and safety risk assessments
• Confidence in managing subcontractors and controlling service delivery
• Good IT skills and experience maintaining accurate records and reports
• The ability to build positive working relationships with colleagues, customers and contractors
• A full UK driving licence and access to a vehicle