Regional Management Trainer

Overview

As a Regional Management Trainer, you play a key role in shaping confident, capable and values‑led leaders across Hickory's. You support and guide managers through their full journey—from onboarding through to sign‑off and ongoing development—ensuring they are set up for long‑term success within the business. You work in close partnership with Area Managers and General Managers to ensure a consistent, high‑quality management development experience across your region.

This is a highly visible, field‑based role with the majority of time spent in restaurants, including evenings and weekends.

• Oversee onboarding of all new and promoted managers, ensuring a consistent and high‑quality experience across your region.
• Ensure Orientation is delivered to a strong standard and reflects Hickory's expectations and culture.
• Monitor the first 12 weeks of a manager's journey, identifying risks early and supporting with clear development actions.
• Own the MIT journey end‑to‑end, ensuring clarity, structure and consistency.
• Lead MIT Brunches, ensuring every MIT feels supported, engaged and part of the Hickory's team.
• Capture and action feedback from MIT Brunches, Roadshows and Fresh Eyes.
• Design and deliver the MIT sign‑off process, ensuring managers are confident and ready before stepping fully into the role.
• Work with General Managers to build PDPs post sign‑off and support ongoing development.
• Coach managers to lead confident, engaged teams that deliver great shifts.
• Support succession planning by identifying and developing future leaders.
• Lead and develop Regional Support Trainers through regular 1‑2‑1s, coaching and clear expectations.
• Observe training delivery to ensure consistency and quality across all restaurants.
• Maintain accurate MIT trackers, development plans and training records.
• Ensure all managers are set up correctly on systems and training platforms.

Support managers to deliver exceptional Southern Hospitality every shift. Coach managers on how their leadership directly impacts the guest experience. Reinforce strong guest interaction, personalised service and memorable moments. Support managers during peak trading to strengthen presence and decision making. Use feedback from guests, MITs and internal insight to drive improvements. Ensure all training and development supports a consistent, high‑quality guest journey.

Help new managers positively impact the guest experience quickly within their first 12 weeks.

• Support reduction in 90‑day management turnover through strong onboarding and coaching.
• Ensure consistency in management training standards across all restaurants.
• Support delivery of key training programmes including Warm Welcome and Train the Trainer.
• Work with L&D to improve training content and approach.
• Drive FLOW compliance and ensure training is applied in role.
• Provide input into WAF and training reporting.
• Support planning and coordination of training activity across the region.
• Work closely with Area Managers to align priorities and development focus.
• Support new restaurant openings ensuring managers are ready and confident.
• Influence key metrics including MIT completion, retention, engagement and training completion.

• Be a visible role model of Hickory's 5 Stars in everything you do.
• Support managers to bring Authentic, Welcoming, Passionate, Daring and Community behaviours to life.
• Create environments where people feel valued, supported and part of the Hickory's team.
• Have honest conversations that support growth and improvement.
• Build strong relationships across restaurants and the wider business.

Field‑based role with approximately 80% of time spent in restaurants. Regular evening and weekend work expected. High visibility during peak trading periods. Flexibility required to support operational needs.

• Up to £38,000 per year plus a car allowance contribution.
• Excellent training and progression opportunities—including qualification opportunities up to A‑Level & Degree level equivalent.
• Birthday reward meal on us for you and your friends—every year.
• Free smokin' BBQ on shift—team food & drinks menu.
• Christmas Day off work—every year.
• Paid occasions days off (e.g., wedding day, kid's first day of school, moving into a first home).
• 25% discount for you & 5 friends in all Hickory's (rising to 50% for long‑term service).
• Road trips to the Southern States, Europe & UK and enrichment opportunities.
• Wellbeing support and 24‑hour access to our wellness programme.
• Work‑life balance initiatives through our Red Zone monitoring & management.
• A packed team social & engagement calendar and annual team party.
• Cash For Kids referral scheme—up to £1,000 for you.