General Manager; PBSA

We are seeking an experienced and dynamic General Manager to lead the ongoing operations of an exciting brand-new student accommodation development in Leeds. This is an exciting opportunity to take full ownership of a new scheme from launch, shaping the culture, service standards, and resident experience from day one.

You’ll play a pivotal role in bringing a high-quality, service-led living concept to life—creating a vibrant, welcoming community where residents feel genuinely supported and at home.

As General Manager, you will have full operational responsibility for the site, leading a team and ensuring the delivery of exceptional customer service, strong commercial performance, and first-class facilities management.

You will oversee the mobilisation phase, setting up systems, recruiting and training your team, and embedding a service culture that prioritises proactivity, care, and attention to detail.

• Lead the full mobilisation of the development, ensuring readiness for launch
• Oversee day-to-day operations, ensuring seamless service delivery
• Monitor quality standards across the building, apartments, and shared spaces
• Manage contractors, suppliers, and third-party service providers
• Act as the escalation point for operational challenges and service issues

• Deliver a best-in-class resident experience through proactive, high-quality service
• Create and maintain a strong sense of community through events and engagement
• Handle complaints and feedback professionally, ensuring swift resolution
• Build local partnerships to enhance the resident offering

• Recruit, train, and lead an on-site team including operations and facilities staff
• Drive engagement, performance, and a positive team culture
• Conduct appraisals, performance reviews, and ongoing development

• Manage budgets, costs, and financial performance against targets
• Support leasing strategy to maximise occupancy and reduce voids
• Identify opportunities to drive additional revenue and improve efficiencies
• Produce regular performance and asset reports

• Ensure full compliance with all statutory and regulatory requirements
• Lead on health & safety, fire safety, and risk assessments
• Manage audits, inspections, and incident reporting processes

• Support marketing and leasing strategy during launch and stabilisation
• Conduct viewings and promote the development's value proposition
• Monitor local market trends and competitor activity

We are looking for a confident and personable leader who thrives in a customer-focused environment and enjoys building high-performing teams.

You will bring:

• Proven experience in residential, PBSA, Build-to-Rent, or hospitality management
• Strong operational leadership skills
• Commercial awareness with experience managing budgets and targets
• Excellent communication and interpersonal skills
• A proactive approach with strong attention to detail
• The ability to balance hands‑on operational involvement with strategic oversight

If you're passionate about delivering exceptional experiences and want to play a key role in launching an excit