Project Manager, Project & Program Management, Operations Management

Instrumental in supporting the Project Management function within a project services environment, this role requires a strong, well rounded and dynamic individual with proven project management capabilities. The individual will be responsible for managing the successful delivery of change and IT projects to agreed time, cost and quality standards across a multi-client estate. The individual must have a demonstrable ability to work across all levels of stakeholders and third parties within a commercial environment.

• Planning across all stages of the project lifecycle and obtaining appropriate levels of sign-off
• Determining project budget, gaining approval to proceed and managing the project to the budget
• Ensuring projects are delivered to agreed time, cost, quality objectives
• Management of the project on a day to day basis to deliver in line with agreed project plans
• Execution of project plan, monitoring progress and taking all necessary actions and escalations where appropriate
• Management of projects through the required stage gates
• Control of scope, raising and gaining approval of changes to scope
• Reporting progress at agreed intervals to the required governance framework
• Engaging and communicating effectively with key business and client stakeholders
• Ability to apply an appropriate level of challenge to ensure positive outcome
• Risk identification, documentation and impact assessment, including action mitigation
• Issue and dependency management with appropriate stakeholder communication
• Provision of accurate project and financial status update
• Identifying potential improvements as part of a wider Project Management Competency
• Working in accordance with Client group policies, client and regulatory requirements and operational frameworks
• Role modelling the Client values

• Proven project management track record in a delivery environment
• Ability to manage multiple small scale projects
• Demonstrate effective and productive stakeholder management both internally at all levels and with third parties
• Must be able to lead, motivate and manage cross functional, multi-disciplined teams
• Builds productive relationships with functions and third parties outside of the project team
• Operate effectively in a commercial environment
• Ability to prioritise and multi task in a fast paced working environment with excellent organisational skills
• Strong influencing skills and an ability to apply an appropriate level of challenge
• A professional approach and manner with an aptitude to learn
• Encourages development of others through knowledge sharing to negate the risk of key man dependencies
• A team player; is a positive contributor to team; takes pride in helping the team to deliver
• Ability to demonstrate strong customer focus and communicate in business language
• Experience of working with business customers and technical delivery resources (including third party suppliers) to deliver change and/or transformation projects
• PRINCE 2 foundation or practitioner or industry standard equivalent qualification
• Experience working within an outsourcing environment
• Experience of business change