Front of House Manager

Front of House Manager – JCT
600 Brooklands

Location:

Leeds, West Yorkshire

Salary:
Competitive plus bonus

The Front of House Manager is one of the most commercially important positions within our Aftersales operation, acting as the vital link between our customers, service teams, and financial objectives. Working with our fantastic luxury brands Astin Martin, Bentley and Rolls Royce Motor Cars.

• Leading the customer-facing Aftersales team to deliver an exceptional ownership experience.
• Driving customer retention, commercial revenue, and departmental profitability.
• Setting daily priorities and monitoring team performance to achieve business objectives.
• Managing manufacturer Customer Satisfaction Index (CSI) programmes and ensuring compliance.
• Delivering outstanding customer service that strengthens loyalty and enhances brand perception.
• Working closely with the Head of Aftersales and Workshop Manager to ensure effective workshop loading and seamless communication.
• Identifying opportunities to improve operational efficiency and customer retention.
• Overseeing customer follow-up activity and resolving customer concerns professionally and efficiently.
• Protecting and enhancing the reputation of Aston Martin, Bentley, and Rolls-Royce Motor Cars through exceptional customer experiences.

• Proven experience leading a customer-facing Aftersales or automotive service team.
• A strong focus on delivering exceptional customer service and building long-term customer relationships.
• Commercial awareness with the ability to drive revenue, profitability, and customer retention.
• Excellent leadership, coaching, and people management skills.
• Experience managing manufacturer CSI programmes and achieving customer satisfaction targets.
• Confidence in handling customer complaints and resolving issues effectively.
  
  A proactive, results-driven approach with a passion for continuous improvement.
• The ability to lead by example and maintain the highest standards of professionalism and brand representation.

• Comprehensive package plus bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:
  Enhanced paid maternity and paternity leave
• Wellbeing & protection:
  Life assurance, pension, enhanced sickness cover
• Training & development:
  From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT
600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and our workforce represents the wonderful communities we serve.