Account Director

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

• Award-Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay:
  Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

• Provide leadership, inspiration, and control in each aspect of contract delivery
• Full budgetary and commercial responsibility
• Leadership and lead by example in culture of safety, opportunity, inclusiveness, and diversity
• Deliver a contract built on leading edge technical engineering standards, solutions and technology
• Deliver a contract which achieves statutory compliance, KPI adherence and critical engineering asset framework protecting and enhancing customer assets
• Ensure that a Continuous Improvement Process is an integral part of service delivery, adding value to both the business and our client
• Lead capital projects initiatives across the contract integrating sustainable and renewable initiatives with value for money solutions
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration

• Extensive experience working in a similar role for a Hard FM service provider
• Extensive experience at the Senior Management level running hard services and/or facilities management contracts
• Understanding and demonstration of understanding of critical environment infrastructure, capital project delivery and energy management services
• Excellent commercial and financial acumen
• Excellent presentation skills and ability to communicate effectively to a diverse stakeholder base
• Strong management skills and ability to form collaborative working relationships and communicate with a large and varied delivery team

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.