Building Excellence FME, Building Excellence Management

Description
Transform Amazon's global facilities network while driving $100M+ in operational improvements through next-generation soft services solutions. As a key member of Building Excellence Management, you'll revolutionize how we deliver and optimize our $3.7B annual facilities portfolio through strategic innovation in cleaning, waste management, pest control, landscaping, and other soft service disciplines. Your leadership will shape soft service delivery practices across thousands of buildings worldwide, implementing advanced technologies and sustainable solutions that set new industry standards.

Working with diverse global teams, you'll drive the evolution of our soft services programs while delivering significant cost savings, sustainability gains, and improved service quality to operations.

Description
Transform Amazon's global facilities network while driving $100M+ in operational improvements through next-generation soft services solutions. As a key member of Building Excellence Management, you'll revolutionize how we deliver and optimize our $3.7B annual facilities portfolio through strategic innovation in cleaning, waste management, pest control, landscaping, and other soft service disciplines. Your leadership will shape soft service delivery practices across thousands of buildings worldwide, implementing advanced technologies and sustainable solutions that set new industry standards.

Working with diverse global teams, you'll drive the evolution of our soft services programs while delivering significant cost savings, sustainability gains, and improved service quality to operations.

Why This Role Matters

As a Soft Services FME, you'll spearhead transformative service delivery initiatives not only in the NA region, but across Amazon's global network of thousands of buildings. Your innovative solutions will drive multi-million-dollar cost optimizations while revolutionizing how we deliver cleaning, hygiene, waste management, pest control, and grounds maintenance services. By leveraging AI, IoT, and predictive analytics, you'll shape the future of soft service delivery — creating new standards for operational excellence.

Working with global teams, you'll implement sustainable solutions that enhance service quality while ensuring regulatory compliance across all soft service disciplines. This role offers unprecedented opportunity to affect operational efficiency, total cost of ownership, and environmental sustainability at massive scale.

What You'll Do

In this role, you'll design and implement global soft service standards that transform how we deliver cleaning, waste, pest control, and landscaping services worldwide. Leading strategic initiatives across our facilities portfolio, you'll develop innovative solutions for complex service delivery challenges while continuously improving operational efficiency. You'll use your expertise to develop data-driven frameworks for measuring and improving soft service performance — from cleanliness audits and hygiene metrics to waste diversion rates and grounds maintenance quality — leading to scalable solutions for thousands of facilities.

Working closely with key stakeholders, you'll drive continuous improvement initiatives that optimize vendor performance, enhance service reliability, and set new benchmarks for soft service excellence.

Your Impact

Your leadership will revolutionize soft service delivery across Amazon's global network, creating lasting improvements in service quality and operational efficiency. Using advanced technologies and performance analytics, you'll shift our approach from reactive to proactive service management — cutting costs and improving compliance. Your innovative solutions will become industry standards, setting new benchmarks for automated service monitoring and quality assurance. Above all, your work will build scalable frameworks for consistent, high-quality soft service delivery throughout our growing global portfolio, directly affecting Amazon's operational success and environmental goals.

What Sets You Up For Success

Success in this role draws from deep expertise in soft services management combined with proven…