National Service Manager

We are seeking an experienced and commercially astute National Service Manager to lead our UK Service Operations and play a critical role in driving business growth, operational excellence, and customer satisfaction.

Reporting to the Head of Service Development, this strategic leadership position will work closely with Sector Managers, Country Leaders, and key business stakeholders to ensure the continued growth, profitability, and market share of our service offering across the UK.

As National Service Manager, you will have overall responsibility for the operational and financial performance of the UK service function. You will drive service delivery excellence, optimise resource utilisation, and ensure the effective execution of business strategy while maintaining a relentless focus on customer experience.

You will be a visible and influential leader, managing managers and developing leadership capability across the organisation. Working collaboratively with internal and external stakeholders, you will help shape the future direction of the service function through effective talent management, succession planning, and continuous improvement initiatives.

Key Responsibilities

• Lead, coach, and develop a national service organisation, including managers, supervisors, and field-based technicians.
• Drive a culture of operational excellence, accountability, safety, customer focus, and continuous improvement.
• Take full ownership of service‑related financial performance, including forecasting, budgeting, utilisation, revenue growth, profitability, and P&L management.
• Partner closely with Sales, Country Management, and senior business leaders to support strategic objectives and identify growth opportunities.
• Develop and maintain strong stakeholder relationships, influencing and collaborating across all levels of the organisation to deliver business success.
• Manage national service operations to ensure efficient resource planning, service delivery, and customer satisfaction.
• Support the conversion of service opportunities by working proactively with commercial teams to drive additional revenue and market growth.
• Lead workforce and succession planning activities, ensuring robust talent pipelines are in place to meet current and future business needs.
• Develop leadership capability across the management team through coaching, mentoring, and structured development initiatives.
• Champion employee engagement and foster a progressive, inclusive culture that attracts, develops, and retains top talent.
• Lead strategic projects and change initiatives that improve service performance, operational efficiency, and organisational capability.
• Utilise data and performance metrics to drive decision-making and deliver continuous improvements across the service function.

Experience Requirements:

• Experience of being financially responsible for a service function, inclusive of reporting accuracy, forecasting, profit and loss
• Has experience of clearly defining objectives; activity planning, leading projects strategically
• Experience in leading and developing large teams to help create a positive culture and place to thrive
• Can demonstrate knowledge of market trends, demonstrating financial awareness, cost control etc.

The Successful Candidate:

• Able and willing to take ownership, responsibility and accountability for work.
• Motivated to seek new knowledge and enjoys continuous learning and knowledge sharing.
• Always open, honest, reliable and trustworthy.
• Has a ‘can-do’ attitude