Area Director

Job Description:

Area Director

Location:

North Yorkshire, West Yorkshire & East Yorkshire Job Type: Permanent, Full-time Salary:
Competitive (to be discussed at interview) Join Bridge Oak Care Homes – Creating Communities Where Everyone Feels at Home

At Bridge Oak Care Homes, we believe care is about so much more than meeting everyday needs. It’s about creating warm, welcoming communities where every resident feels safe, valued and truly at home.

Our vision is to provide compassionate, person-centred care that celebrates individuality, promotes independence and enables people to live with dignity, comfort and purpose. Every member of our team plays an important part in making this vision a reality.

This is an exciting opportunity for an operational leader with strong multi-site management experience within the care sector who is passionate about supporting teams, driving quality, and delivering strong operational performance.

As Area Director, you will take regional management responsibility for a portfolio of care homes, supporting Home Managers to deliver safe, high-quality, person-centred care while achieving strong commercial and compliance outcomes. Acting as the key link between the homes and senior leadership team, you will provide hands‑on operational support, performance oversight, and leadership across your region. You will play a pivotal role in driving continuous improvement, embedding standards, and supporting services to achieve excellence.

• Provide leadership and regional management support across a portfolio of care homes across the Yorkshire regions
• Support and challenge Home Managers to achieve high standards of care, compliance, and performance
• Ensure consistent delivery of person-centred care aligned to North Bay Group values
• Monitor operational KPIs including occupancy, agency usage, staffing levels, and resident outcomes
• Drive accountability and performance improvement across services
• Maintain regular visibility within homes and provide hands‑on operational support where needed

• Ensure homes achieve and maintain compliance with CQC and all relevant regulatory requirements
• Monitor audits, incidents, complaints, safeguarding, and quality indicators, ensuring timely action is taken
  
  Support Home Managers in preparing for inspections and embedding continuous improvement plans
• Promote best practice and consistent governance processes across services
• Support improvement and turnaround plans within services requiring additional support

• Lead, coach, and develop Home Managers and Deputy Managers across the region
• Support recruitment, retention, succession planning, and colleague engagement initiatives
• Foster a positive, accountable, and values‑led culture within all services
• Ensure effective performance management processes are implemented consistently
• Identify leadership development opportunities across the region

• Support the achievement of occupancy, revenue, and budget targets across your portfolio
• Monitor financial performance and support managers to effectively manage costs and resources
• Drive improvements in agency reduction, staffing efficiencies, and overall operational performance

• Build positive relationships with residents, families, regulators, commissioners, and external stakeholders
• Provide accurate operational reporting and updates to the Operations Director
• Contribute to regional and Group operational objectives and strategic initiatives

We are looking for a motivated and supportive leader with experience managing multiple care services. You will ideally have:

• Proven experience in a Regional Manager, Area Manager, or multi-site operational role within the care home sector for older people in both nursing and residential care homes
• Strong knowledge of CQC standards, governance, and compliance requirements
• Experience supporting Home Managers to improve quality and operational performance
• Commercial awareness with experience managing budgets and occupancy performance
• Excellent leadership, coaching, and relationship management…