MoJ HQ Transaction Team Leader

The role sits within the Financial Reporting, Transactions and Governance team within the Ministry's Financial Management, Control, Risk and Governance Directorate. The team is a central function responsible for delivering both transactional Purchase to Pay (P2P) services and process support across the Ministry of Justice group. The team is geographically dispersed, with staff co-located across multiple national locations. Occasional travel is required to support effective team leadership and stakeholder engagement.

The team currently consists of 1 SEO, 3 HEO and EO/AO staff. The team's purpose is to provide an end-to-end P2P service, combining transactional processing with guidance and support to ensure accurate, timely and compliant financial activity. This includes providing transactional services across MoJ and supporting requisitioners who interact directly with MoJ's Enterprise Resource Planning systems (ERP), such as Oracle SOP and iProcurement.

The team also works closely with other finance transaction teams, the Commercial Systems team, and interfaces with the transactional service provider SSCL to ensure seamless service delivery and effective resolution of issues across the P2P lifecycle. The role requires strong leadership to manage and develop a motivated, inclusive and high-performing team across multiple locations, while building effective relationships with stakeholders to ensure services meet business needs, promote compliance with P2P policies and processes, and support continuous improvement and the delivery of wider organisational objectives.

Main Activities / Responsibilities The job holder will be required to undertake the following duties and responsibilities:

• Lead and manage a small team, setting clear expectations, coaching staff, and developing their capability to deliver a high-quality service.
• Drive continuous improvement initiatives that enhance efficiency, streamline processes and improve user experience by working with procurement, finance, and operational colleagues.
• Maintaining and improving internal process documents in line with policy.
• Build and maintain strong working relationships with internal and external stakeholders, promoting collaboration. Respond promptly and effectively to service complaints, identifying root causes and implementing actions to prevent recurrence.
• Provide clear advice and guidance on purchasing methods, sourcing options and constructively challenge business areas where necessary to ensure decisions are compliant with policy.
• Ensure the accurate and timely processing of all purchase-to-pay transactions in line with Service Level Agreements. Prioritising workloads for the team to maintain service quality to meet performance targets.
• Oversee routine housekeeping activities to maintain purchase order accuracy.
• Ensure compliance with procurement rules, identifying non-compliant activity and working collaboratively to address and prevent issues.
• The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of the post.

• Changing and Improving (Lead behaviour)
• Communicating and Influencing
• Managing a Quality Service,

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a…