Commercial Assets Manager

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- Agile Homeworking
- West Yorkshire

Job Reference yorkshousinggroup/TP/29904/1143

Contract Type:

Fixed Term

£49,933.58 per annum

Working Hours:

35

Location:

Agile Homeworking
- West Yorkshire

Closing Date:

19/08/2026

Job Category:

Home Ownership and Commercial Assets

Region / Division:

Yorkshire

Business Unit:

Development and Home Ownership

You might think of Yorkshire Housing as 'just' a housing provider, but we're so much more than that. Yes, we own and manage nearly 20,000 homes (and counting) across Yorkshire and make it possible for current and future customers to have a place they're proud to call home, but we're also all about making a positive difference in people's lives.

We've got big plans to overhaul the traditional customer service offer, build new homes that are truly future-proof and empower our people through flexibility and freedom to do their best work.

As our new Commercial Assets Manager, you'll play a key role in leading and improving our commercial and non-social housing services. You'll be responsible for a diverse portfolio including market rent, rent to buy, intermediate rent, garages, commercial leases, external management company relationships and customer relocations linked to asset decisions. This is an exciting opportunity to shape services, support customers and lead a talented team in an area that is critical to Yorkshire Housing's future success.

Want to know more about your next challenge?

What will you be doing?

Reporting to the Head of Home ownership and Commercial Assets, you'll lead six direct reports across three key service areas:
Commercial Asset Management, Customer Relocation and Non-Social Lets. You'll provide day-to-day line management, ensuring the team has the support, autonomy and confidence to make decisions and deliver excellent outcomes for customers.

You'll be accountable for operational performance across these services, driving service improvements and strengthening key processes. You'll also oversee escalated customer issues and complaints, balancing excellent customer service with compliance, risk management and value for money. This role is ideal for someone who thrives in a fast-paced environment, can confidently juggle competing priorities and is comfortable making decisions where no established process exists.

You'll work collaboratively across Yorkshire Housing and with external partners to make sure our services are effective, responsive and fit for the future.

Already feel this is the role for you? There's much more useful information you can read in the Role Profile!

Who are we looking for?

We're looking for a confident and empowering leader who thrives on ownership and accountability. You'll be someone who can navigate complexity, make informed decisions when there isn't a clear roadmap, and maintain focus across a broad range of priorities.

You'll recognise the strengths within your team and create an environment where colleagues feel trusted, supported and empowered to make decisions.

The rest would also be great too:

• Experience leading, coaching and developing teams to achieve great customer outcomes
• Strong organisational skills with the ability to maintain focus across multiple competing demands.
• Comfortable working in ambiguity and making sound decisions when information is incomplete or there is no established process.
• Experience managing varied property, housing, commercial or customer service activities where priorities can shift quickly.
• Commercial awareness and the ability to balance customer needs, income, costs, risk and legal responsibilities.
• Strong stakeholder management skills with the confidence to influence, challenge and negotiate effectively.
• Excellent communication skills with the ability to explain complex information clearly and support colleagues across the business.
• A customer-focused approach and experience managing complaints, sensitive cases and difficult conversations.
• Confidence using data, insight and performance information to drive improvements and inform decision-making.
• A commitment to Yorkshire Housing's values and an inclusive way of working.

At YH, we’re…