Director, Executive Programs & Global Engagement

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!

As Director of Executive Programs & Global Engagement, you will own and lead FICO's global strategy for C-suite relationship building, executive engagement, and VIP customer programs, a senior, highly visible role sitting at the intersection of marketing, sales, and executive leadership, with a mandate to deepen FICO's relationships with the most senior decision-makers at our most strategic accounts worldwide. You'll design and execute programs that introduce FICO to new executive audiences and strengthen existing C-suite relationships, owning global executive events, VIP sponsorship programs, Customer Advisory Boards (CABs), executive briefings, and thought leadership initiatives.

You'll lead and develop a growing team, initially two interns based in India and EMEA, with the expectation both may convert to full-time roles as the team scales, coaching and mentoring while driving world-class program execution. This role is ideal for a seasoned B2B marketing leader who combines strategic vision with strong operational discipline, energised by building executive relationships at scale across global markets.

• Define and lead FICO's global executive engagement strategy, building a structured framework to identify, target, and engage C-suite executives across strategic accounts in EMEA, LAC, APAC, and the Americas.
• Own FICO's global portfolio of VIP customer programs, executive sponsor ships, and high-touch experiences, including executive dinners, round tables, Customer Advisory Boards, Innovation Days, and bespoke customer summits.
• Design and execute Customer Advisory Board (CAB) programs globally, managing nominations, agendas, facilitation, and follow-through.
• Build and manage a global executive engagement calendar, partnering with Sales, Customer Success, and field marketing to align engagement with pipeline, retention, and account plans for FICO's top 20–30 strategic accounts.
• Manage global event and sponsorship budgets, ensuring efficient allocation and demonstrable return on investment.
• Oversee the development of executive-facing thought leadership content, including the global executive newsletter, briefing materials, CAB presentations, and event content.
• Define KPIs and measurement frameworks for executive engagement and sponsorship ROI, using Salesforce to track engagement and reporting quarterly to senior leadership.
• Lead, coach, and develop the Executive Programs team, building scalable processes and playbooks that enable consistent, high-quality execution across regions.

• Demonstrated ability to develop and execute global executive engagement or customer marketing strategies in a B2B enterprise environment, with clear evidence of business impact.
• Significant experience leading C-suite engagement programs, VIP customer initiatives, executive events, and sponsorship programs at scale, ideally within a global technology or financial services organization.
• Strong understanding of B2B marketing principles, with experience partnering with Sales and Customer Success to drive pipeline, retention, and account growth through executive engagement.
• Exceptional interpersonal skills, with the ability to engage credibly with C-suite executives and senior stakeholders across cultures and time zones.
• Outstanding written and verbal communication skills, with the ability to craft and oversee executive-level content and messaging.
• Strong analytical mindset, comfortable using CRM and campaign data to measure program effectiveness and drive continuous improvement.
• Proven ability to manage multiple complex, high-priority global programs simultaneously, meeting deadlines and maintaining quality under pressure.
• Experience managing and developing team members, with a genuine commitment to coaching talent and building inclusive, high‑performing teams.
• Bachelor's degree in Marketing, Business, Communications, or a related field; familiarity with account‑based marketing, Salesforce CRM,…