Hybrid CS Operations Lead – Lead Warmth, Brand & Impact
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-08-31
Listing for:
FashionUnited Group
Full Time
position Listed on 2026-08-31
Job specializations:
-
Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
White Stuff is seeking a Customer Service Operations Lead to drive the operational performance of the CS team across multiple channels. The role requires leadership of a large hybrid team, balancing pace, quality, and customer care with commercial outcomes.
You will coach direct reports, manage resources, and champion brand tone while maintaining high employee engagement and service standards. Occasional travel to London HQ may be required.
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