Regional Services Manager
Listed on 2026-09-12
-
Management
Operations Management
- 40 hours per week
- Monday to Friday
- £34,000 - £36,000 per annum (plus bonus eligibility)
- Company Car & Fuel Card Provided
- Sodexo & Rewards & Benefits
We are seeking an experienced and commercially focused Regional Services Manager to lead the delivery of high quality cleaning and support services across a portfolio of Ministry of Justice (MOJ) sites throughout the Yorkshire region. This is a senior leadership role with full responsibility for operational performance, service delivery, financial management, compliance, client relationships, and people leadership across a designated region.
You will play a key role in ensuring cleaning services are delivered safely, efficiently, and in line with contractual requirements, while driving continuous improvement, service excellence, and customer satisfaction.
- Lead the operational delivery of cleaning services across multiple MOJ sites
- Drive operational and financial performance, ensuring contracts consistently achieve agreed budgets, KPIs, SLAs, and service standards.
- Build and maintain strong relationships with MOJ stakeholders, clients, and internal teams to deliver exceptional customer experiences.
- Lead, coach, and develop site management teams and frontline colleagues, creating a culture of accountability, engagement, and continuous improvement.
- Ensure full compliance with contractual requirements, Health & Safety legislation, COSHH regulations, company policies, and audit standards.
- Manage regional budgets, forecasts, labour deployment, and cost controls to maximise profitability while maintaining service excellence.
- Monitor cleaning performance and service outcomes, identifying opportunities for improvement and implementing effective solutions.
- Conduct regular site visits, service reviews, audits, and performance assessments to ensure contractual obligations are consistently achieved.
- Champion a positive culture of health, safety, wellbeing, and environmental compliance across all locations.
- Support business growth by identifying opportunities to enhance services, improve operational efficiencies, and strengthen client partnerships.
- Drive continuous improvement initiatives that improve service quality, compliance, productivity, and customer satisfaction.
- Full UK Driving Licence (must be over 25 for insurance purposes).
- Proven operational management experience within a multi-site cleaning, facilities management, or complex service environment.
- Strong leadership and people management skills with experience leading diverse and geographically dispersed teams.
- Sound knowledge of cleaning operations, industry best practices, and service quality standards.
- Strong understanding of COSHH regulations, safe handling of cleaning chemicals, risk assessments, and compliance requirements.
- Commercially astute with the ability to interpret financial data, manage budgets, and deliver profitable contract performance.
- Excellent client relationship management and stakeholder engagement skills.
- Strong organisational and planning abilities with experience managing multiple priorities and operational demands.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Self motivated, resilient, and able to work independently while supporting wider business objectives.
- IOSH Managing Safely qualification.
- Experience working within Ministry of Justice, Government, Defence, Facilities Management, or outsourced service contracts.
- Knowledge of security conscious environments and compliance requirements associated with custodial or government facilities.
- Experience balancing client expectations, contractual requirements, and operational delivery within a complex environment.
Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
- Mental health & wellbeing support
- Employee Assistance Programme for personal, legal, and financial advice
- 24/7 virtual GP & lifestyle rewards
- Discounts for you & family
- Financial tools & retirement plan
- Cycle to Work & Paid volunteering day
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).