Contract Manager

Leeds, United Kingdom | Posted on 11/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Contract Manager

Working Hours: 40 hours per week, Mondayto Friday - flexible to meet the needs of the business

Salary: £32,000-£35,000 per annum + car allowance/company car

Location: Hybrid/Field Based - South &West Yorkshire (North East Region)

Reporting to: Regional Operations Manager

Overview

Due to Anchor Group Services’ continued growth and ongoing success, an exciting new opportunity has arisen for a Security Contract Managerto join our team, overseeing the delivery of security services across aportfolio of customer sites throughout the South & West Yorkshire region.

This is a fantastic opportunity to join a growing organisation where you will play a key role in ensuring operational excellence, client satisfaction, compliance, and commercial performance across a diverse portfolio of security contracts. As anewly created role, this position offers the opportunity to make a meaningful impact, helping to shape service delivery and build strong, lasting relationships with our clients.

About the Role

Reporting to the Operations Manager, you will be responsible for the day-to-day management and performance of multiple security contracts, ensuring services are delivered in line with contractual commitments, customer expectations and company standards.

You will be responsible for leading Site Managers, Security Supervisors and frontline security teams across the portfolio, ensuring services consistently deliver against contractual requirements, Key Performance Indicators (KPIs) and customer expectations. You will act as the primary operational contact for key clients, building strong relationships, and driving continuous improvement across the portfolio, while providing leadership,support and direction to teams across multiple sites.

The successful candidate will be a highly organised operational leader with experience managing multi-site security contracts and aproven ability to deliver exceptional service, maintain compliance, and drive performance across a diverse portfolio of sites.

A full UK driving licence is essential, as the role requires regular travel to customer sites and occasional attendance at our Head Officein Chester.

Main Responsibilities

• Provide operational leadership across a portfolio of customer sites including Leeds, Sheffield, Bradford, Barnsley and Doncaster.
• Ensure all security services are delivered in line with contractual requirements, Service Level Agreements (SLAs), and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, assignment instructions, GDPR, and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support business continuity planning and ensure sites remain resilient to operational disruptions.
• Manage deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations,and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets, and labour costs toensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation,and added value for clients.
• Support contract mobilisation,…