Head of Frontline Welfare and Wellbeing Services

Lead services that support those who serve on the frontline

DMWS is seeking an experienced operational leader to develop and deliver high-quality services for blue light organisations and their work forces. This senior role combines strategic thinking, practical delivery, partnership building and strong project management.

A key part of the role is bringing services together. You will work closely with DMWS welfare teams, psychological services and clinical governance colleagues to strengthen referrals, coordinate support pathways and ensure operational delivery is safe, responsive and well governed.

• Lead operational plans, service performance, contracts, budgets and improvement activity.
• Manage service mobilisations, pilots and improvement projects from scope through delivery, evaluation and handover.
• Build effective working relationships across welfare, psychological, occupational health and partner services.
• Coordinate cross-functional teams, project governance, milestones, risks, dependencies and reporting.
• Strengthen relationships with military, blue light organisations, commissioners, public-sector partners, funders and suppliers.
• Use evidence, outcomes and feedback to improve services, demonstrate impact and create opportunities for sustainable growth.
• Lead and develop staff while maintaining high standards of governance, safeguarding and compliance.

• Senior operational leadership experience in a complex service environment.
• Strong project or programme management skills and a track record of delivering change.
• Credibility with varied stakeholders and the ability to work effectively across professional boundaries.
• An understanding of welfare, wellbeing and psychological support pathways and the importance of clear clinical and safeguarding escalation.
• Commercial awareness, sound financial judgement and a commitment to quality and value for money.
• A collaborative, evidence-led and values-driven approach.

This is an opportunity to shape a growing area of work, strengthen integrated support for military Services, blue light communities and help DMWS turn trusted expertise into sustainable, high-impact services across the UK. This role is progressive and offers the right candidate an opportunity

• Annual Leave
• We give employees 30 days a year annual leave plus Public Holidays (pro-rata’d for part-time employees).
• Pension
• Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
• Death in Service Scheme
• Three times your annual salary to nominated beneficiaries – subject to eligibility
• Flexible Working
• All flexible working requests are considered – many of our staff work flexible hours and work wholly, or partly from home.
• Work-based Parking/Mileage
• For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
• Enhanced Sick Pay
• Enhanced sick pay scheme for all employees upon completion of their probationary period.
• Staff Recognition
• Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
• Personal Development Programme
• DMWS supports employee continuing professional development and training.
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).

Applicants must hold a full UK Driving Licence and have access to a vehicle which is required for this role.

DMWS is committed to equality, diversity and inclusion and welcomes applications from people of all backgrounds.