Lead Service Transition Manager

Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)

Salary: £57,515 - A Civil Service Pension with an employer contribution of 28.97%

Join the Department for Transport's Digital, Information and Security Directorate and play a vital role in ensuring new and enhanced digital services are successfully introduced into live operation. As a Lead Service Transition Manager, you will coordinate the people, processes and activities needed to deliver smooth, effective and sustainable service transitions.

Working within the Essentials Service Line, you'll lead service transition activities across a range of projects and programmes, collaborating with suppliers, operational teams and stakeholders to ensure services are fully prepared for live use. You'll oversee transition planning, manage risks and dependencies, and help ensure services meet operational, technical and business requirements before go-live. You will lead and be supported by a team of 7 to undertake the different aspects required of the role.

You'll work across multidisciplinary teams to improve service readiness, support change and release activities, bring Fin Ops best practice and champion best practice in service management. The world does not stop at readiness, ongoing provide leadership to the digital experience and adoption of services, supporting the customer base and manage both internal and external teams via Supplier Management and Service Level Management.

Using your leadership and stakeholder engagement skills, you'll help create a consistent and effective approach to service transition while driving continuous improvement across the service lifecycle.

• Planning and co-ordinating resources to ensure that services are effectively transitioned into service operations.
• Being responsible for the co-ordination activities across projects, suppliers and service teams.
• Manage the flow of change into the production estate, ensuring suitable diligence and preparation have been performed.
• Lead the customer experience, helping to identify service improvement opportunities and aid the digital adoption of services and tools to help extract the value from investment.

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

To be successful in this role you will need to have the following experience:

• Hold or willing to work towards ITIL V4 or higher, or ISO
  20k
• Transition of services/project delivery experience
• Change and release experience

This Final date to receive applications at 23:55 on Tuesday 25th August 2026