Case Advice Operations Manager

Job summaryNHS Resolution is seeking an experienced and credible operational leader to join the Practitioner Performance Advice Service as Case Advice Operations Manager.

This is a senior operational leadership role within the Case Advice Service. The post holder will lead operational delivery, performance management, governance, quality assurance, reporting and continuous improvement, helping to ensure the service remains efficient, responsive and focused on delivering high-quality outcomes.

We are looking for someone who can combine strong people leadership with a practical, evidence-based approach to operational management and service improvement. You will use data, performance information and stakeholder feedback to inform decision-making, identify priorities and improve systems, processes and ways of working.
Main duties of the jobWhat you'll be doing

Lead day-to-day operational delivery across the Case Advice Service, ensuring a high-quality, responsive and well-coordinated service for Advisers and stakeholders.

Represent the Case Advice Service in internal and external forums.

Deputise for the Case Advice Service Leads, when required.

Work collaboratively with senior colleagues and stakeholders to translate strategic priorities into operational delivery.

Support financial management activities, including budget planning, forecasting and monitoring.

Ensure operational systems, data and reporting tools are used effectively to support planning, assurance and benefits realisation.

Manage and develop a small operational support team, supporting performance, wellbeing and a positive team culture.

Lead service improvement activity, including process redesign, stakeholder engagement and the implementation of sustainable operational change.

Use data, insight and feedback to identify priorities, support decision-making and drive continuous improvement.

Oversee performance management, governance, reporting and quality assurance.

Lead and deliver service improvement projects and programme management activity

About us NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

Details Date posted
01 September 2026

Pay scheme

Agenda for change

BandBand 8aSalary
57,528 to 64,750 a year

Contract Permanent Working  pattern

Full-time

Reference number
000431

Job locations

Leeds/Hybrid or homeworking

Leeds

West YorkshireLS1 4AP
United Kingdom Job description

Job responsibilities

We would like to hear from candidates who can demonstrate:

Significant experience of leading operational delivery within a complex service environment.

A commitment to professional standards, robust governance, confidentiality and inclusive leadership.

The resilience and judgement required to manage ambiguity, competing priorities and tight deadlines.

Experience of financial management, including budget planning, forecasting or monitoring.

A well-organised and pragmatic approach, with the ability to balance day-to-day operational delivery with longer-term planning and improvement activity.

The ability to…