Service Delivery Manager
Job in
Leeds, West Yorkshire, ME17, England, UK
Listed on 2026-09-14
Listing for:
YourCode Recruitment
Full Time
position Listed on 2026-09-14
Job specializations:
-
Management
Operations Management, Client Relationship Management, Change Management
Job Description & How to Apply Below
Location:
Leeds, West Yorkshire Salary:
Competitive + Benefits Working Pattern:
Hybrid - £45-55K The OpportunityA growing and ambitious technology services business is looking to appoint a Service Delivery Manager to help lead and develop its service operations function.
This is a highly visible role, responsible for overseeing both Service Desk and Professional Services teams, ensuring customers receive an exceptional service while driving operational improvements across the business.
You'll work closely with senior leadership to improve service delivery processes, develop high-performing teams, strengthen customer relationships, and support the continued growth of the organisation.
This is an excellent opportunity for someone who enjoys balancing people leadership, customer engagement, service performance, and operational improvement.
What You'll Be Doing Leading and developing Service Desk and Professional Services teams
Driving service performance, customer satisfaction, and operational excellence
Acting as a senior escalation point for key customer issues
Building strong relationships with customers and internal stakeholders
Monitoring and improving service KPIs, SLAs, and reporting
Supporting resource planning, utilisation, and service efficiency
Identifying opportunities for process improvement and automation
Working closely with leadership to help shape the future service delivery function
Supporting continuous improvement initiatives across systems, workflows, and customer experience
What We're Looking For Previous experience in a Service Delivery Manager, Service Manager, or Operational Management role Strong leadership and team development skills
Experience with in an MSP, IT Services, Technology, or Managed Services environment
Strong understanding of Service Desk operations and service management principles
Excellent stakeholder and customer relationship management skills
Commercial awareness and ability to balance customer outcomes with business objectivesA proactive approach to problem solving and continuous improvement
Why Join?
Growing business with ambitious plans
Opportunity to influence and improve service delivery operations
High visibility across the organisation
Supportive leadership team Hybrid working environment
Genuine opportunity for progression as the business continues to scale
Service Delivery Manager
Location:
Leeds, West Yorkshire Salary:
Competitive + Benefits Working Pattern:
Hybrid - £45-55K
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